Norton AntivirusComplaints and Reviews

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I received my notification via email January 9th that my annual subscription for Norton Anti-Virus (specifically Norton 360) was to expire February 8th, and my subscription would automatically renew. I quickly Googled the price of Norton 360 ($39.99), decided to let the renewal take place and didn't think anything of it. Last night I received an email notifying me that my subscription was... Read more

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I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofessional persons who wanted me to buy a security feature for US $349/year, as my computer is "hacked". If as an existing customer I was protected by Norton, how did exactly the hackers *** my computer? Then what is Norton worth exactly? I am completely disgusted by the way they... Read more

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I needed to cancel my automatic Norton yearly renewal after deleting Norton antivirus from my laptop in order to download McAfee which I needed for a business I'm involved with. Not only does Norton refuse to give me any refund for the $86.39 which showed up on my credit card statement this month, but they are charging me an additional $100 for the privilege of having them cancel my... Read more

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Tried to buy and download norton... Bought paid for no download! Says it doesnt recognise my email address?! Online chat with CS wanted access to my computer to resolve login issue?! Why how?! Then closed my email browser and asked me to login to my email again whilst on remote access... strange? Then when i checked my mobile email and told him the email message he cuts me off CS chat! Wtf?! So... Read more

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I talked with 2 different employees of Norton technical staff. They were both INCOMPETENT and useless . First one wanted to know my DOB? What is that for , ID theft? The other one I could not understand his Spanish accented English. He wanted money to answer any question... is it again an attempt to steal my credit card number? I can not believe this, Does Symantec screen their employees for... Read more

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We paid for a yr subscription with Norton Jan 2015. in Oct 15 they informed us by pop up. we only had 1 wk left. we contacted them both by text to connect to our internet 4 times. phoned Norton twice. I donot see why we have to go online for a payment issue. They are quick enough to take the payment. We have paid for another yr for safety reasons until this is resolved IF EVER, But have no... Read more

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I paid Norton $90 for two years protection and my computer is worthless they did not protect me not one bit it would not refund any of my money Add comment

At least I was notified that a recurring charge will be posted for a Norton product. I did not even know that I had signed up for the recurring charge. Then, navigating through the site to find how to stop the recurring charge was next to impossible. When I finally found out how to do it, I got an error message when trying to remove my credit card information that there was difficulty in... Read more

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I went to college in the 90's for IT management and have worked in that field for a number of years. Currently, I am a project manager for a large company. I do have experience in this area and have used Norton at a recommendation of our IT staff at my current job. I assumed that they knew and were up to date on the current issues with the current software available. The problem I have with... Read more

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when getting in touch with Norton chat for help with my anti virus I was told I had lots of malware on my laptop and it would cost me to clean up my computer and also for a malware protection in all £129.00 even though I new it was wrong I refused any payment then was cut off. I still have 192 days left on Norton but it will not install and I would never advise any one go on the live chat as it... Read more

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