Norton AntiVirus Complaints and Reviews

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Norton AntiVirus
Main address: 350 Ellis Street 94043 Mountain View CA
650 527 800, ,
  • 60 complaints
  • $75.1K claimed losses
  • $1.3K average
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  • Oct 27
  • Advertisements and Cons
  • Antivirus Renewal
  • 27

At least a month before my Norton antivirus expired, I began to get emails warning me that I was going to be in extreme danger if I didn't renew at their outrageous price. I knew that I could find a better price and I did not need software for 3 computers this year, so I ignored the emails. On Saturday, after the banks close, they stole the $80 out of my bank account saying that I had signed up... Read more

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  • Oct 21
  • Software
  • Washington, United States
  • Norton Antivrus Update
  • 28

We recently bought an HP Envy touch screen computer from Costco, running Windows 8. It was the display model, and came with Norton on it already. We decided to pay the $60 and update the software. The main purpose of the computer was so my kids could do their homework and web research for school. Within a week, Chrome would hardly load. IE wouldn't load at all. EVERY WEBPAGE we opened, we'd... Read more

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  • Sep 04
  • Software
  • Balga, Western Australia
  • Poor Customer Service
  • 25

For the 3rd year in a row I have experienced problems renewing my Norton Anti Virus for Mac. There is no email conformation after a purchase even though the website stated one would be sent so I ended up placing another order and having a second charge to my credit card. Customer support was ZERO! I am switching to another product. Fromprevious years of renewal issues, I can say customer support... Read more

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  • Aug 28
  • Software
  • Security Problems Notifications
  • 27

I don't have Norton Anti-Virus software on my laptop and don't want it but I kept getting notifications that my laptop was having security problems. I use Sophos and am very satisified with the performance - they quarantined a virus. When I called Norton to tell them to get their virus notice off my laptop, they wanted me to allow them to hook up to my computer. Like - no! Then he asked me if I... Read more

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  • Jul 30
  • Software
  • Norton Antivirus
  • 1
  • 1
  • 25

I noticed that there was no anti-virus on computer. Don't know what happened to previous program. Since downloading it, all internet activity (through Chrome) is much slower, I cannot get Internet Explorer to load at all. This is not what I expected, and I don't understand. A scan shows "no threats", but then what has happened? I went on to the site and disabled as many internet checks, parental... Read more

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  • Jul 22
  • Software
  • Software Renewal Charge
  • 4
  • 4
  • 42

When I renewed my Norton Anti-Virus in 2013 I was offered a savings if I signed up for two years, which I did. After only one year they are trying to charge me again. When I call them, they tell me they have no record of a 2 year purchase, in fact that don't even show that I renewed at all in 2013. I asked them why I had the service if that was the case. They say they have no record of a... Read more

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  • May 09
  • Software
  • Pittsburgh, Pennsylvania
  • Norton Updates
  • 19

2 different version of norton anti virus internet security, critical updates would not download or install....1st time i bought a newer version, even though i had time remaining....this same issue happened again today 5/9/14, to fix issue, i uninstalled, and re-installed the product, product did tell me to contact support..however, too much work/time...also another time norton messed up my... Read more

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  • Apr 08
  • Software
  • Antivirus Software
  • 40

We did a bunch of tests only to find out that I had a virus. He told me that it was going to take 1-2 hours and he would have to transfer me. He said there was a charge and could he transfer me. I replied that I would like to know the cost first. He told me it was $100. I replied that I was going to hold off and see if my friend could help me instead. Then he got angry and rude with me. He went... Read more

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  • Feb 27
  • Software
  • Hamilton, Ontario
  • Norton Antivirus
  • 2
  • 2
  • 43

I upgraded my Norton 360 for coverage for 5 units when I asked for help the person from nortons said he could go in my computer and put the new Antivirus on for me. But instead of helping me he started to look for things to fix on my computer which I had not asked him to do he tuck over my computer looked all through my files and said he could get the virus off for $279.00 at this I said I... Read more

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  • Feb 26
  • Software
  • Norton Antivirus
  • 2
  • 2
  • 67

I had been using Norton antivirus for 3 years. Aside from their automatic renewal where they extracted $60 out of my bank account a month before my subscription ended, I had no major issues. A few months ago, I became infected with Conduit and Mystart browser hijackers, and Norton failed to recognize/remove them. (I'm beginning to wonder if Norton is in cahoots with Conduit and Mystart) In an... Read more

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