Norton AntiVirus Complaints and Reviews

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Norton AntiVirus
Main address: 350 Ellis Street 94043 Mountain View CA
650 527 800, ,
  • 55 complaints
  • $75.1K claimed losses
  • $1.4K average
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  • Jul 22
  • Software
  • Software Renewal Charge
  • 4
  • 6

When I renewed my Norton Anti-Virus in 2013 I was offered a savings if I signed up for two years, which I did. After only one year they are trying to charge me again. When I call them, they tell me they have no record of a 2 year purchase, in fact that don't even show that I renewed at all in 2013. I asked them why I had the service if that was the case. They say they have no record of a... Read more

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  • May 09
  • Software
  • Pittsburgh, Pennsylvania
  • Norton Updates
  • 8

2 different version of norton anti virus internet security, critical updates would not download or install....1st time i bought a newer version, even though i had time remaining....this same issue happened again today 5/9/14, to fix issue, i uninstalled, and re-installed the product, product did tell me to contact support..however, too much work/time...also another time norton messed up my... Read more

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  • Apr 08
  • Software
  • Antivirus Software
  • 7

We did a bunch of tests only to find out that I had a virus. He told me that it was going to take 1-2 hours and he would have to transfer me. He said there was a charge and could he transfer me. I replied that I would like to know the cost first. He told me it was $100. I replied that I was going to hold off and see if my friend could help me instead. Then he got angry and rude with me. He went... Read more

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  • Feb 27
  • Software
  • Hamilton, Ontario
  • Norton Antivirus
  • 2
  • 14

I upgraded my Norton 360 for coverage for 5 units when I asked for help the person from nortons said he could go in my computer and put the new Antivirus on for me. But instead of helping me he started to look for things to fix on my computer which I had not asked him to do he tuck over my computer looked all through my files and said he could get the virus off for $279.00 at this I said I... Read more

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  • Feb 26
  • Software
  • Norton Antivirus
  • 2
  • 24

I had been using Norton antivirus for 3 years. Aside from their automatic renewal where they extracted $60 out of my bank account a month before my subscription ended, I had no major issues. A few months ago, I became infected with Conduit and Mystart browser hijackers, and Norton failed to recognize/remove them. (I'm beginning to wonder if Norton is in cahoots with Conduit and Mystart) In an... Read more

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  • Feb 05
  • Software
  • Denver, Colorado
  • Norton 360
  • 1
  • 18

About six months ago I was running Norton 360, Windows 8 and a virus shut Norton down and the hard drive was badly infected. Staples wiped the drive but but the computer still wasn't right so I got a new Dell, Windows 8 and last week the same thing happened. A virus was able to shut Norton down, the computer is badly infected and will have to be re-formatted. Not even talking about data loss,... Read more

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  • Feb 05
  • Software
  • Bradford, England
  • Activation Code
  • 2
  • 28

I am a pensioner and had bought a small pink lap top. I had installed Norton via web as I have no disc drive on pink laptop. I could not find anywhere to put in the activation code, so I contact Norton. BIG BIG mistake. I said I only wanted to know how to activate my Norton. He told me where to go on norton page and I had to give him a code and he said he needed to have control of my computer as... Read more

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  • Jan 27
  • Software
  • Los Angeles, California
  • Ultimate Help Desk
  • 13

These thieves keep billing my CC for $19.99 for some ultimate help desk service. I called the UHD in Pakistan, they transferred me to India and they transferred me to the Phillipines where I was put on eternal hold. I finally got in touch with a guy in Seattle who says he put in a request for cancellation and I will get e-mail in 72 hours. I never asked for, consented or even know what the ***... Read more

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  • Jan 11
  • Software
  • Delhi, Delhi
  • Unauthorized Bank Charge
  • 17

Respt. Sir, I've been using Norton Anitvirus and utilities since last year which bought thru online norton 360 facility. My subscription was expired on 9th Jan 2014. The shocking part, i've already use the non-renewal policy, and on 9th I've received a message from my bank that Rs. 990/- is deducted by Norton renewal service. It's all done without any notification and permission for renewal. I... Read more

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  • Dec 22, 2013
  • Desktop computers
  • London, England
  • Norton Antivirus
  • 1
  • 22

I've not used Norton on my PC for over 4 years yet they continue to charge me a renewal even though I have never signed up for this. Despite numerous calls and emails they say they cannot find my details so cannot refund. Their customer service is shocking and I have had to take this further through my banks fraud department. I am so frustrated with them and how they cannot help me and how they... Read more

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