Norton Antivirus Complaints and Reviews

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  • Customers like
    • Product1
  • Customers don't like
    • Price2
    • Auto billing2
    • American co using cheap labor1

  • Jun 14
  • Software
  • Hayes, Hillingdon
  • Norton 360 Internet Protection
  • 1
  • 1
  • 14
  • REVIEW RATING 3/5

2 years ago in June 2013, I had a problem with NORTON and contacted the customer support. It was about the 360 product because it had to be uninstalled so may times. In the end I cancelled the account and switched to McAfee for security. Then the NORTON automatic renewal kicked in and I tried to stop it but the money was taken. I contacted customer service, 3 times and never had a reply or... Read more

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  • Jun 04
  • Software
  • Milwaukee, Wisconsin
  • Norton 360
  • 8
  • 8
  • 22
  • REVIEW RATING 5/5

Norton 360 is a reasonably priced and efficient Security System until you update your browser. Then 360 turns to 0 and does not work and the nightmare of dealing with Norton "Support" begins. Hours of chat sessions, phone calls, and remote logins resulting in catastrophic system crashes as they are fixing, and let's not forget the lost data. Then the escalations and finally the promise to call... Read more

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  • May 22
  • Software
  • Clifton, England
  • Antivirus Program
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

I had Norton protection, but still got a virus /malware , laptop screen blinked after logging on, next day revived a scam call (saying my pc had updated auto. Microsoft update with malware) )to get computer fixed free when told em about blinking screen, they tried to charge me for 90 licence fee. Called nortangot online he i couldn't access online support due to blinking, so got on to pc online... Read more

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  • May 18
  • Software
  • New York, New York
  • Norton 360
  • 1
  • 1
  • 18
  • REVIEW RATING 3/5

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Security for 5 devices". Leading up to my expiration date, the price was one thing. The day my subscription expired, the price suddenly jumped. The day after I renewed my Norton 360, the price of Norton Security came back down. When I complained via Chat, I was given the run around,... Read more

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  • Apr 28
  • Software
  • New Port Richey, Florida
  • Subscription
  • 2
  • 2
  • 30
  • REVIEW RATING 4/5

Norton Automatically debited $64.19 from my bank account. They said that I had signed up to automatically renew my subscription. I know this is not true because I NEVER automatically renew anything. I shop around ALWAYS for the best price. My previous subscription price was $32.09. One of the first options on their phone system is whether you are calling regarding automatic renewal being debited... Read more

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  • Apr 22
  • Software
  • Norton 360
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

It has finally reached a point that I am no longer doing business with ANY US based company that is outsourcing it's customer support overseas. Don't get me wrong; I am not holding this against the people overseas that are probably just doing the best they can as well - but after having dealt with failed call backs, disconnects, language barriers, deception, terrible customer service and more, I... Read more

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  • Mar 31
  • Software
  • Aurora, Colorado
  • Credit Card Charge
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

Last year I had contacted Norton to discontinue auto-charging my card. This year I was unable to respond to charge within their 60 day window due to illness. Norton was unwilling to assist. The fact that I contacted them LAST year had no baring on the fact that they charged my card when I asked them not to. and the first time I contacted them was several weeks ago. I hope anyone else STOPS... Read more

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  • Feb 23
  • Software
  • Antivirus Software
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

These curry munchers hve scammed me a amount of 400£ .when i asked for a refund they have not give it back.iam a pensioner can anybody help me from the issue so that i can have my money back also that was dave stanley who scammed me in this same and when i asked me for a refund he said will not give it to you iam not impressed with norton service who has stolen my money these people are thieves... Read more

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Same experience as above. Complete BS upsale for a norton install problem l. Add comment

  • Jan 27
  • Software
  • Sunnyside, Washington
  • Norton Security
  • 2
  • 2
  • 61
  • REVIEW RATING 4/5

I recently purchased Norton Security at Costco - since it's cheaper there than renewing with Norton. When I tried to install it - no disk this time - just an intent site and tech support number I was informed that I had over 13,000 errors on my computer and needed to purchase 3 more items to fix it. The tech spoke very poor English and was very hard to understand. He had me turn over control... Read more

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