Norton Antivirus Complaints and Reviews

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  • Customers like
    • Bullying customer service reps1
    • Product1
  • Customers don't like
    • Scare tactics by norton virur reps2
    • Scare tactics from norton reps2
    • Talking to overseas reps2

  • Aug 08
  • Software
  • Owings Mills, Maryland
  • Norton Anti Virus
  • 23
  • REVIEW RATING 3/5

I just had the same experience. I never consent to recurring charges from anyone. You can tell many people are complaining when you call Norton because the recording asks you to press a certain number if you have a complaint about a recurring charge. They are supposed to refund my money, however I am still upset that they charged my account without my consent. The customer service rep was... Read more

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  • Aug 04
  • Software
  • Okotoks, Alberta
  • Norton 360
  • 3
  • 3
  • 33
  • REVIEW RATING 4/5

Purchased a new computer and couldn't load my Norton 360, contacted customer services and was told I had viruses on my new computer and would have to talk to a technician, they then put me through to a company called Volcy PC who charged me around $300 to clean my computer and install Norton, I have a small business so needed to be online sharpish and didn't think anything of it. My 360 expired... Read more

Was this review helpful? 0 0

  • Aug 03
  • Software
  • San Diego, California
  • Norton Antivirus
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

Last year I signed up for Norton Virus not realizing that they would automatically charge my card. This year I got a charge on my card that I did not consent to and I called Norton to get it removed. I explained that I did not even own the computer anymore. Before I could get the customer rep to return my money I had to listen to a scripted scare tactic about how my Mac was going to get... Read more

Was this review helpful? 1 0

  • Jul 23
  • Software
  • Mentone, Victoria County
  • Norton Security
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

I had had numerous requests to renew my Norton security - initially I didn't because I went to a class on computer security and was shown all the *** that came into my account inspite of my Norton membership and how much better other companies dealt with it. In the end I pannicked at not having any security and re subscribed. I have a bank statement to say the money ($159.99) for my renewal was... Read more

Was this review helpful? 0 0

  • Jun 14
  • Software
  • Hayes, Hillingdon
  • Norton 360 Internet Protection
  • 1
  • 1
  • 39
  • REVIEW RATING 3/5

2 years ago in June 2013, I had a problem with NORTON and contacted the customer support. It was about the 360 product because it had to be uninstalled so may times. In the end I cancelled the account and switched to McAfee for security. Then the NORTON automatic renewal kicked in and I tried to stop it but the money was taken. I contacted customer service, 3 times and never had a reply or... Read more

Was this review helpful? 0 0

  • Jun 04
  • Software
  • Milwaukee, Wisconsin
  • Norton 360
  • 8
  • 8
  • 29
  • REVIEW RATING 5/5

Norton 360 is a reasonably priced and efficient Security System until you update your browser. Then 360 turns to 0 and does not work and the nightmare of dealing with Norton "Support" begins. Hours of chat sessions, phone calls, and remote logins resulting in catastrophic system crashes as they are fixing, and let's not forget the lost data. Then the escalations and finally the promise to call... Read more

Was this review helpful? 1 0

  • May 22
  • Software
  • Clifton, England
  • Antivirus Program
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

I had Norton protection, but still got a virus /malware , laptop screen blinked after logging on, next day revived a scam call (saying my pc had updated auto. Microsoft update with malware) )to get computer fixed free when told em about blinking screen, they tried to charge me for 90 licence fee. Called nortangot online he i couldn't access online support due to blinking, so got on to pc online... Read more

Was this review helpful? 0 0

  • May 18
  • Software
  • New York, New York
  • Norton 360
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Security for 5 devices". Leading up to my expiration date, the price was one thing. The day my subscription expired, the price suddenly jumped. The day after I renewed my Norton 360, the price of Norton Security came back down. When I complained via Chat, I was given the run around,... Read more

Was this review helpful? 0 0

  • Apr 28
  • Software
  • New Port Richey, Florida
  • Subscription
  • 2
  • 2
  • 40
  • REVIEW RATING 4/5

Norton Automatically debited $64.19 from my bank account. They said that I had signed up to automatically renew my subscription. I know this is not true because I NEVER automatically renew anything. I shop around ALWAYS for the best price. My previous subscription price was $32.09. One of the first options on their phone system is whether you are calling regarding automatic renewal being debited... Read more

Was this review helpful? 1 0

  • Apr 22
  • Software
  • Norton 360
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

It has finally reached a point that I am no longer doing business with ANY US based company that is outsourcing it's customer support overseas. Don't get me wrong; I am not holding this against the people overseas that are probably just doing the best they can as well - but after having dealt with failed call backs, disconnects, language barriers, deception, terrible customer service and more, I... Read more

Was this review helpful? 2 0
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