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Norton representative named Andy on May 23 at 8:00 Am. First pretended he couldn't hear me and hung up. I called back to ask him for help to get my info so I could put Norton on my new Laptop. He was rude and asked me to pay him...I replied "I don't pay for putting another code into a new PC". He would not help me unless I paid him, so I hung up. I find this unacceptable and want Andy to be fired. I was also not happy about having automatic... Read more

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I purchased Norton anti virus in Nov. 2015. I ignored messages that it expired because I assumed that it was an error and I knew that I was covered. Now, my e-mail has been hacked & I am having problems getting back into it. PLEASE HELP ME! Cannot name it since the info is on my e-mail & also because I am on vacation and away from home. I think it was Norton 360 Antivirus . I think it might have been erroneously terminated & that I should not... Read more

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Norton technician remotely fried my computer by trying to correct a problem with their own online back up storage system...completely lost all data, computer black screened (HP Envy) unable to restore and was out of pocket $336 to repair my own computer when Norton was unable to restore my computer. Norton denied having caused the failure? Asked them to check back to their voice recordings and to review the steps taken by their own computer... Read more

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I received my notification via email January 9th that my annual subscription for Norton Anti-Virus (specifically Norton 360) was to expire February 8th, and my subscription would automatically renew. I quickly Googled the price of Norton 360 ($39.99), decided to let the renewal take place and didn't think anything of it. Last night I received an email notifying me that my subscription was renewed, and my credit card was being charged $95.39... Read more

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I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofessional persons who wanted me to buy a security feature for US $349/year, as my computer is "hacked". If as an existing customer I was protected by Norton, how did exactly the hackers *** my computer? Then what is Norton worth exactly? I am completely disgusted by the way they handled it. And the so called chat agent (Veronica)... Read more

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I needed to cancel my automatic Norton yearly renewal after deleting Norton antivirus from my laptop in order to download McAfee which I needed for a business I'm involved with. Not only does Norton refuse to give me any refund for the $86.39 which showed up on my credit card statement this month, but they are charging me an additional $100 for the privilege of having them cancel my subscription! Why in the world should I have to pay them not... Read more

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Tried to buy and download norton... Bought paid for no download! Says it doesnt recognise my email address?! Online chat with CS wanted access to my computer to resolve login issue?! Why how?! Then closed my email browser and asked me to login to my email again whilst on remote access... strange? Then when i checked my mobile email and told him the email message he cuts me off CS chat! Wtf?! So an hour later payment has been made issue still... Read more

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I talked with 2 different employees of Norton technical staff. They were both INCOMPETENT and useless . First one wanted to know my DOB? What is that for , ID theft? The other one I could not understand his Spanish accented English. He wanted money to answer any question... is it again an attempt to steal my credit card number? I can not believe this, Does Symantec screen their employees for their integrity and honesty. Next time I am going to... Read more

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We paid for a yr subscription with Norton Jan 2015. in Oct 15 they informed us by pop up. we only had 1 wk left. we contacted them both by text to connect to our internet 4 times. phoned Norton twice. I donot see why we have to go online for a payment issue. They are quick enough to take the payment. We have paid for another yr for safety reasons until this is resolved IF EVER, But have no intensions of going back to Norton. Yes we are going to... Read more

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I paid Norton $90 for two years protection and my computer is worthless they did not protect me not one bit it would not refund any of my money Add comment

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