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1.7 Based on 17 reviews
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I called to get a refund from when they auto billed me but didn't give me the product that i wanted. I was told to call back later " we are to busy now" Now i wait to online chat with someone to get the process going. i get a message at 2300 hrs saying it will be 15 mins before someone can help me. The kicker is the number keeps going up! 30 mins later I'm now at 3 mins until I can get someone on the line to do nothing for me! Safe to say I'm... Read more

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Run a business. Used Norton years ago. Found out that we have been being charged for Norton for 3 years since we took them off of our computers. Called to get refund, but they would only give back latest charge. Asked to speak to a supervisor, as the first person said they would be able to show me where I had used and updated the software and virus updates many time in the last 3 years. Ended up talking to a Megan who said she could not... Read more

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Trying to find a number to call for customer service is like finding a needle in a haystack but I did finally find one. So the problem is this: I was charged with an automatic renewal on an account that should have been closed 2 years ago but wasn't. I had no idea that I had been charged as the email address that was used was no longer being used so I never got the notification. I got a notice from my credit card company that I had an overdue... Read more

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Bought this item to protect computer, could not get it to download, got tech says computer already infected, 150.00 to do 1 time repair but would not protect cause it was a Trojan, up to 500.00 for 4 year plan, paid 200 for unit, then call back to fix for 150 plus tax, customer service is not anybody you would want at your bed side, smug additives and since I can not down load this item they say Norton will not refund my money, so before you buy... Read more

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Husband called to renew. Rep couldn't give a discount trans call to guy who sounded like a used car salesman. Husband not pc savy guy talked down to him. I tried to help w/guy on speaker. Guy said who is that trying to talk in the background your son? *** asked husband if he wanted a back up bases service or not. Husband said didn't know. Guy said you mean if you lost all files on pc you don't care? Guy pressed him to buy a 2 yr . service. Read more

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Norton representative named Andy on May 23 at 8:00 Am. First pretended he couldn't hear me and hung up. I called back to ask him for help to get my info so I could put Norton on my new Laptop. He was rude and asked me to pay him...I replied "I don't pay for putting another code into a new PC". He would not help me unless I paid him, so I hung up. I find this unacceptable and want Andy to be fired. I was also not happy about having automatic... Read more

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I purchased Norton anti virus in Nov. 2015. I ignored messages that it expired because I assumed that it was an error and I knew that I was covered. Now, my e-mail has been hacked & I am having problems getting back into it. PLEASE HELP ME! Cannot name it since the info is on my e-mail & also because I am on vacation and away from home. I think it was Norton 360 Antivirus . I think it might have been erroneously terminated & that I should not... Read more

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Norton technician remotely fried my computer by trying to correct a problem with their own online back up storage system...completely lost all data, computer black screened (HP Envy) unable to restore and was out of pocket $336 to repair my own computer when Norton was unable to restore my computer. Norton denied having caused the failure? Asked them to check back to their voice recordings and to review the steps taken by their own computer... Read more

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I received my notification via email January 9th that my annual subscription for Norton Anti-Virus (specifically Norton 360) was to expire February 8th, and my subscription would automatically renew. I quickly Googled the price of Norton 360 ($39.99), decided to let the renewal take place and didn't think anything of it. Last night I received an email notifying me that my subscription was renewed, and my credit card was being charged $95.39... Read more

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I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofessional persons who wanted me to buy a security feature for US $349/year, as my computer is "hacked". If as an existing customer I was protected by Norton, how did exactly the hackers *** my computer? Then what is Norton worth exactly? I am completely disgusted by the way they handled it. And the so called chat agent (Veronica)... Read more

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