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1.7 Based on 20 reviews
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On 8/8/2016 I purchased the Norton Antivirus. I could not get it to install...I was renewing my antivirus. I contacted the chat support and they connected remotely to my computer, big mistake! Even after 24 hours, they could not get the Norton Antivirus installed on my laptop. And to top it off, they locked me out of my laptop...where my number type password would not work. After many tries, I was continuously locked out of the laptop. I... Read more

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I was in the process of trying to install my new renewal of Norton, when I received a message that the code was correct, but I would have to call this number to have it installed. When I called I was taken to an agent in India who along with her supervisor and others tried to tell me how bad my computer was infected and that I would have to spend $199.00 to have it fixed. Then when I would not *** they reduced it to $99.00. I told them that... Read more

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I have been a Norton Customer for last 8 years and always purchase latest security package and install myself with no major problems until 1/9/16 when I tried to install Norton security Deluxe. I got as far as entering the product key number and was directed to a phone no 0800 0903202. On calling this number the technician Yashwant claimed he needed access to my computer after which he claimed there was a Trojan in my computer which had infected... Read more

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On 8/14/16 had problems updating norton security premium and contacted Norton on web site to resolve the issue. They escalated call to another 800 # (not Norton's I later found out) and they tried to tell me my entire home network was corrupted. All they wanted was $250 for one year subscription and $500 for lifetime. I told them I would contact my local IT person. I shut down the computer. On re-starting the computer, it had another password on... Read more

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I called to get a refund from when they auto billed me but didn't give me the product that i wanted. I was told to call back later " we are to busy now" Now i wait to online chat with someone to get the process going. i get a message at 2300 hrs saying it will be 15 mins before someone can help me. The kicker is the number keeps going up! 30 mins later I'm now at 3 mins until I can get someone on the line to do nothing for me! Safe to say I'm... Read more

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Run a business. Used Norton years ago. Found out that we have been being charged for Norton for 3 years since we took them off of our computers. Called to get refund, but they would only give back latest charge. Asked to speak to a supervisor, as the first person said they would be able to show me where I had used and updated the software and virus updates many time in the last 3 years. Ended up talking to a Megan who said she could not... Read more

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Trying to find a number to call for customer service is like finding a needle in a haystack but I did finally find one. So the problem is this: I was charged with an automatic renewal on an account that should have been closed 2 years ago but wasn't. I had no idea that I had been charged as the email address that was used was no longer being used so I never got the notification. I got a notice from my credit card company that I had an overdue... Read more

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Bought this item to protect computer, could not get it to download, got tech says computer already infected, 150.00 to do 1 time repair but would not protect cause it was a Trojan, up to 500.00 for 4 year plan, paid 200 for unit, then call back to fix for 150 plus tax, customer service is not anybody you would want at your bed side, smug additives and since I can not down load this item they say Norton will not refund my money, so before you buy... Read more

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Husband called to renew. Rep couldn't give a discount trans call to guy who sounded like a used car salesman. Husband not pc savy guy talked down to him. I tried to help w/guy on speaker. Guy said who is that trying to talk in the background your son? *** asked husband if he wanted a back up bases service or not. Husband said didn't know. Guy said you mean if you lost all files on pc you don't care? Guy pressed him to buy a 2 yr . service. Read more

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Norton representative named Andy on May 23 at 8:00 Am. First pretended he couldn't hear me and hung up. I called back to ask him for help to get my info so I could put Norton on my new Laptop. He was rude and asked me to pay him...I replied "I don't pay for putting another code into a new PC". He would not help me unless I paid him, so I hung up. I find this unacceptable and want Andy to be fired. I was also not happy about having automatic... Read more

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