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I purchased a Norton Security multi-user (five user) key from my local computer store and proceeded to install it. I installed it successfully on one machine, then when I tried installing it on a second, I couldn't activate the product. I contacted the on-line chat...
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h.kitchener
h.kitchener

Try booting the affected machine in safe mode with no internet connection. If it boots up, uninstall all Norton software. Make sure you also find---on another machine---a "Nor...

2.5
I didn't like
  • Customer service and lack of responsiveness
#1050574
Reply to reviews
I specifically told Norton back in Nov. 2016 (it is Now May 2017) on the phone and in writing that I did not want to renew Norton. On May 7, they, without my permission and in spite of the above sentence---debited my debit card---not once---but two times. I had my bank...
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h.kitchener
h.kitchener

This happens when you use debit cards. Also with credit cards, but with a credit card you don't have to pay and can dispute any erroneous charges. Perhaps you should re-evalua...

Anonymous
Anonymous

HmmmmmmmmmmmThe only time I had the problem is when I DIDN'T BOTHER to read what I agreed to. After the frist time it happened, went to the site, unchecked the unchecked the a...

1.0
I didn't like
  • Customer service
  • Unathorized auto biling
  • Aweful and incompetent support
#1044958
Reply to reviews
I had bought a Norton Premium and attempted to put it on my laptop. I was unable to do it and had to call a number to verify everything. I was told that they were unable to put Norton onto my laptop as it was infected. Said that the only way for them to resolve this...
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1.0
I didn't like
  • Scare tactics by norton virur reps
  • Customer support
#1027609
Reply to reviews

Norton Antivirus Antivirus Review

Norton Antivirus
#997618
1.0
Tried to add new computer to multi computer subscription BIG runaround several hours triedto sell ms cleanup product for$200.00 still no norton on new computer. Bob Smith was the guys name. 2 years left goodby. now Macafe user
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Norton Antivirus Antivirus Review

Norton Antivirus
#742503
I paid Norton $90 for two years protection and my computer is worthless they did not protect me not one bit it would not refund any of my money
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Norton Antivirus Antivirus Review

Norton Antivirus
#583836
Total rip off...thought i had got through to norton.they wiped off the antivrus i had..did not install what they said they were going to..gave me numbers tp call for tech support and you can never get through...it is a total scam .
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tried installing Norton premium, would not install, said I needed to verify phone number. called number listed and got a tech from india who tried to sell me installation services/network protection services. when I balked at his offer he began insulting me. after...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. This sounds like a scam. We do not charge our customers for any issues related to Norton Security product. We offer 24/7 tec...

2.0
#1002917
Reply to reviews
I bought norton back in May ever since I downloaded it online it said that the version that I had was out of date and needed to be updated so I followed the like on the norton app and it tells me I need to pay for the update? After I just bought the software! The...
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#998851
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I bought Norton Security online for $35.00 on 12-05-16 from one of their websites then on 12-23-16 I was billed an additional $98.00 thru their Auto Renewal. I have tried and tried to contact them for a refund with no luck what so ever! Their phone support is a joke! I...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. We can definitely help you with this charge. Could you please provide the order number starting with AP from the bank statem...

I didn't like
  • Being unable to get my money back
  • Inflated profit margins
  • Not being able to get my money back
#996050
Reply to reviews
I've been with Norton for several years and have just been allowing them to automatically renew my licence with them each year. I had been paying $AUD99.99 p.a. OMG, then I looked in my email and they said that my next renewal when it falls due will be $AUD169.99 for 1...
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Anonymous
Anonymous

What you get is free computer support with that price if you get a virus you cant remove. If you buy your own removal they will try to charge you to remove a virus. Buying you...

#975773
Reply to reviews
I noticed monies out of account for Norton, Bank said it as Norton Security, never purchased this as I use Panda, called customer services to ask why. Engineer told me to get PC to arrange refund - i though he was directing me to site. I have no computer knowledge...
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#952423
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I use Norton. This month (Oct'16), my anti virus expired. My wife purchased a 3 yr subscription for US$49.99. We never got a response on our purchase. This morning 25 Oct I decided to follow up. I got online and to my surprise, I found it relatively easy to follow the...
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07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price) I contacted Paypal and made a claim for unauthorised payment, they did a check with you (Norton) and they say it was and legal authorised renewal. I...
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Anonymous
Anonymous

Norton pulled the same thing on me. I cancelled my automatic renewal on 8/02/2013, but Norton kept right on billing me. I am waiting for a refund of my last billing. I woul...

1.0
I didn't like
  • Full customer service process
#939813
Reply to reviews