Submit ›
1.7 Based on 21 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Bullying customer service reps 2
    • Product 1
  • Customers don't like
    • Price 3
    • Scare tactics by norton virur reps 3
    • Talking to overseas reps 3
Advanced
search
loading...
More Less

I noticed monies out of account for Norton, Bank said it as Norton Security, never purchased this as I use Panda, called customer services to ask why. Engineer told me to get PC to arrange refund - i though he was directing me to site. I have no computer knowledge and asked could this be e-mailed, he said no it must be done on line, I continually asked what he was doing and sking me to do - told it was for refund - nonsense it was so he could... Read more

Was this review helpful? 0 0

I use Norton. This month (Oct'16), my anti virus expired. My wife purchased a 3 yr subscription for US$49.99. We never got a response on our purchase. This morning 25 Oct I decided to follow up. I got online and to my surprise, I found it relatively easy to follow the prompts and got help via Online Chat to rectify my issue. We had our issue sorted in no time and our home PC is now virus protected! For a distress call from Papua New Guinea... Read more

Was this review helpful? 0 0

07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price) I contacted Paypal and made a claim for unauthorised payment, they did a check with you (Norton) and they say it was and legal authorised renewal. I then contacted your Australian number. 1800 680 026. The male person I spoke to from your Philippines call centre was good. He understood my situation. I explained to him that... Read more

Was this review helpful? 0 0

On 8/8/2016 I purchased the Norton Antivirus. I could not get it to install...I was renewing my antivirus. I contacted the chat support and they connected remotely to my computer, big mistake! Even after 24 hours, they could not get the Norton Antivirus installed on my laptop. And to top it off, they locked me out of my laptop...where my number type password would not work. After many tries, I was continuously locked out of the laptop. I... Read more

Was this review helpful? 0 0

I was in the process of trying to install my new renewal of Norton, when I received a message that the code was correct, but I would have to call this number to have it installed. When I called I was taken to an agent in India who along with her supervisor and others tried to tell me how bad my computer was infected and that I would have to spend $199.00 to have it fixed. Then when I would not *** they reduced it to $99.00. I told them that... Read more

Was this review helpful? 0 0

I have been a Norton Customer for last 8 years and always purchase latest security package and install myself with no major problems until 1/9/16 when I tried to install Norton security Deluxe. I got as far as entering the product key number and was directed to a phone no 0800 0903202. On calling this number the technician Yashwant claimed he needed access to my computer after which he claimed there was a Trojan in my computer which had infected... Read more

Was this review helpful? 0 0

On 8/14/16 had problems updating norton security premium and contacted Norton on web site to resolve the issue. They escalated call to another 800 # (not Norton's I later found out) and they tried to tell me my entire home network was corrupted. All they wanted was $250 for one year subscription and $500 for lifetime. I told them I would contact my local IT person. I shut down the computer. On re-starting the computer, it had another password on... Read more

Was this review helpful? 0 0

I called to get a refund from when they auto billed me but didn't give me the product that i wanted. I was told to call back later " we are to busy now" Now i wait to online chat with someone to get the process going. i get a message at 2300 hrs saying it will be 15 mins before someone can help me. The kicker is the number keeps going up! 30 mins later I'm now at 3 mins until I can get someone on the line to do nothing for me! Safe to say I'm... Read more

Was this review helpful? 0 0

Run a business. Used Norton years ago. Found out that we have been being charged for Norton for 3 years since we took them off of our computers. Called to get refund, but they would only give back latest charge. Asked to speak to a supervisor, as the first person said they would be able to show me where I had used and updated the software and virus updates many time in the last 3 years. Ended up talking to a Megan who said she could not... Read more

Was this review helpful? 0 0

Trying to find a number to call for customer service is like finding a needle in a haystack but I did finally find one. So the problem is this: I was charged with an automatic renewal on an account that should have been closed 2 years ago but wasn't. I had no idea that I had been charged as the email address that was used was no longer being used so I never got the notification. I got a notice from my credit card company that I had an overdue... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Norton Antivirus.
Filing a new complaint about
×