Sheletha O

My account

Took money out of my account without my consent and this is not right. Ill make sure that I would not use this product ever again and tell the people I know. My account is in the negative because of this.
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Loss:
$110
Cons:
  • This is like cheating the customer

Preferred solution: Full refund

User's recommendation: Get their approval before doing anything like this.

Yolanda S Ypy

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Verified Reviewer

Request a refund

Norton AntiVirus - Request a refund

Money was taking out of my checking account in the account of $166.20 on the October 26th 2022 and I Notified my bank the I didn't Authorize This transaction so my bank Reverse it and Norton 360 took $166.20 out again on the November 18th. And I spoke with Representative who canceled and Issued me a refund to my card on file and I still haven't received my refund and I think this is a problem. And now I'm being told that I have to wait for a check to be sent to me and that's going to take 4-8 weeks for me to be cut and that's a problem and I'm about to give this to my lawyer to deal with.

The Reference number :7428**** RMA100000****01234****

Amount Refunded: $ 166.20

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Loss:
$166

Preferred solution: Full refund

Doreen M Vco

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Verified Reviewer

Invoice for $649.99 internet security

This is the second time and invoice I have received an invoice from Norton indicating it is for Internet security. I believe this is a scam and I want to verify why the cost is so high for a private person. The customer service telephone number included on the invoice does not work and the emails do not go through to the email provided on the invoice.
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Loss:
$350
Cons:
  • Someone who can create a message that looks so real

Preferred solution: Full refund

Ronald L Izl

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Verified Reviewer

Why I was charged so much 118..24

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No one will answer my question why was I charged 118.24 on my bank account in 1/23 if I am not answer within the next few hours I will contact my local tv station about the fraud charges on my account
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Preferred solution: What was I charged 118.24 for?

Shayne P Vwb

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Verified Reviewer

Refund

I did not purchase or authorise this purchase I have been charged for. Please refund my money see information below.ot cannot find an email to contact the company
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Loss:
$190
Cons:
  • Too expensive

Preferred solution: Full refund

Neil H Afk

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Verified Reviewer

Poor customer service no staff to talk to customer

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Very poor quality Custer service no person to take complaints You are not excepting my email address after tell your on line chat many Just what to cancel and get refund
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Loss:
$54
Cons:
  • Poor

Preferred solution: Full refund

User's recommendation: No way

Nancy D Ciz

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Verified Reviewer
| map-marker Saint Louis, Missouri

Suspected scam email

i received an email stating your company was going to charge me 366.98 for a subscription renewal that I Do Not have. this is the number i am supposed to contact. 1 (80*) ***-****. the order number below is what was listed.
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Cristan Tlt

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Verified Reviewer
| map-marker Shamokin, Pennsylvania

No Answer

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No answer! Then the site appeared for me to rate my experience with the Rep and if my issue was resolved
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User's recommendation: Don’t purchase

Anonymous
map-marker Toronto, Ontario

Something fishy with Norton customer service

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My 1st call to cancel was Feb 2 2023. I got an Indian guy on the line to do the refund and was then transferred to another Indian guy from fraud squad. The way these guys talked was too fishy for me and the terminology used was fishy. The final straw came when they asked for my banking info and in their words to set a bait for thieves set off alarm bells. Word of advise check your staff
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Michelle K Kgp

Unsatisfied customer

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I tried to purchase your Norton antivirus But was charged a different amount of 7999 which I was not OK with I want to cancel it and get my refund of $79.99 back
View full review
Loss:
$7999
Pros:
  • Good antivirus
Cons:
  • Bit pricey

Preferred solution: Full refund

User's recommendation: Make sure you get the right price before you purchase

Ibaro I

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Verified Reviewer

Need my money back

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No need Services. need my money back. norton charge me without my authorization that's fraud. Ok money back Thanks Ibaro Ibrahim
View full review
Loss:
$35
Pros:
  • No need services
Cons:
  • Charge without authorization

Preferred solution: Full refund

Anonymous
map-marker Adelaide, South Australia

Potential scam

Norton AntiVirus - Potential scam
Not happy about having to put my bank details for $2 when I have just been compromised with the OPTUS B---- I just needed to know if this is a scam so that other people can be warned about it.
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User's recommendation: Warnings to others

Abdellatif A Ble

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Verified Reviewer

Demande remboursement de 103,47 $ pour renouvellement d'abonnement que je n'ai pas demandé

Bonjour, Après avoir acheté Norton 360 Standard le 19/02/2022, je l'ai désinstallé 2 jours après, car je n'étais pas satisfait du produit. J'ai avisé Norton de sa désinstallation à ce moment-là. Aujourd'hui et malgré la désinstallation et la non utilisation du produit Norton 360 Standard que je n'ai utilisé que pendant 2 jours, j'ai constaté le prélèvement de 103,47 $ sur mon compte Mastercard Banque Nationale Canada, le 16/01/2023 pour renouvellement automatique à partir du 20/02/2023, que je n'ai pas du tout demandé. Je demande, par conséquent à Norton, de me rembourser la somme prélevée 103,47 $. Cordialement. Norton 360 Standard N série: GXG4JXKD4B89
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Anonymous
map-marker Michigan City, Indiana

I do not like not being able to talk to a person directky

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Got Machine did what it said.ôooooo OOOOO aaaaasssssdddddmmmmmrrrrreeeeewwwwwqqqqqddffffftttreetddddsay zzzszzsssdd
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User's recommendation: I know you are going automated new customers get used to it

Farid A Glt

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Since three years, I have never problem with Norton. But recent years 2022 October Norton very bad. Associate put me in wrong situation. Give my money back. I am stroke patient.

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Norton AntiVirus - Since three years, I have never problem with Norton. But recent years 2022...
Norton AntiVirus - Since three years, I have never problem with Norton. But recent years... - Image 2
Updated by user Oct 22, 2022

Not being solved

Updated by user Oct 22, 2022

Resolve not being so far.

Original review Oct 22, 2022
Dated: 21-10-2022 My name is Farid. I am a stroke patient. A Norton associate first time in many years put me in trouble. An associate told me that my windows laptop was broken and had a virus, however it's almost new and we barely use it. An associate named Sam tried to fix it three times times, but he couldn't. He said my windows 11 needed to be repaired. I need my money back, they put me in stress.
View full review
Loss:
$69
Pros:
  • Classic antivirus

Preferred solution: Price reduction

User's recommendation: Never

1 comment
Guest

seems there is a problem somewhere with windows 11 and not norton

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