Dianne W Fqp

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Verified Reviewer

Did not authorize

Did not authorize I did not authorize the renewal and I want it back in my bank account now I cannot afford this
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Loss:
$64
Pros:
  • Used to be a great company
Cons:
  • Difficult to chat to them

Preferred solution: Full refund

Anonymous
map-marker Memphis, Tennessee

You’re asking me for you and I haven’t received any response to my question

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Rest sit in a request asking about a email that I got that I thought was close and I never got a response and youre asking me to review it?
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suresh v Yvy
map-marker West Bloomfield Township, Michigan

I have tried to CANCEL Norton's Anti Virus Bills but they keep sending the bills even though I have cancelled the Service.

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I thought I had cancelled the Anti Virus software, but they keep billing my credit card and are asking for documentary proof that I have cancelled the service. All my contacts with NORTON have been on the phone - there are no records. Does any one know how to cancel Norton's software or how to get rid of them from my Computer.NEVER BUY A SOFTWARE from NOrton.
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Loss:
$72

Preferred solution: Full refund

User's recommendation: Never buy a Software from Norton - big mistake. First year they offer a low price. After, that there is no limit to what they will charge. You are completely at their mervy. can

Kaylob Fih
map-marker Bakersfield, California

Poor customer service

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It has been six days since a recording informed me that someone would be getting back to me, Im still waiting. How do YOU think I feel about that?
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User's recommendation: Call customers back

1 comment
Guest

Norton Utilities You shouldn't feel so bad, I have been waiting for a call back since January 29, 2022. I constantly call them with my case number and they keep telling me someone will call me back within 24 to 72 hours! I think I am on their do not call back or put on hold for hours until you get fed up and hang up - bad, bad, bad customer service!!!

Jacqualine E Svw

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Verified Reviewer
| map-marker San Jose, California

I am not able to talk to a human. The 1st and only person I did talk to hung up on me

Im very disappointed in Norton. why do you make it so hard to get someone to help a member. I have paid twice for the 360 program and I still dont have it on my computers! The only person I talked to hug up on me. My lap top was hacked I had to take it in for complete clean up. Pretty mad right now. How can I get some help? Jacqualine Elco 803-983-**** please get in touch with me.!
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Cons:
  • Unexistent

Preferred solution: Let the company propose a solution

User's recommendation: Not now

Karleen S Ysa

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Verified Reviewer

Question

I have a question and I need to speak to a customer service representative. It is important to me that I speak to a live person. Sometimes, trying to do this through online services just does not Its really important that I speak with someone. Can you please let me speak with a customer service representative?
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Cons:
  • Does not work with chrome book

Preferred solution: Let the company propose a solution

Virgilio C Pyg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my payment

Norton AntiVirus - Cancel my payment
Original review Apr 18, 2022
I didnt ask for automatic deductions. its too expensive, I have no idea what is going on, last time you ask me first before I subscribe but this time you took my money and too expensive. pls refund my money
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Loss:
$155
Cons:
  • Renewal

Preferred solution: Full refund

User's recommendation: I dont know, may be next time, I didnt ask to deduct ot from my account. I want to refund my money

Jennie G Wst
map-marker Denver, Colorado

Inaccurate billing/Duplicate Account for 8+ years

Contacted Norton on 05.02.22. I noticed that there were two billings on my account for Norton 360.

One in August 2020 and one in May 2021.

I was told Norton could only refund the May 2021 billing - because refunds for auto-billing, per policy, could only occur if requested within 60 days. This refund was issued.

Upon additional research, Norton/Symantec has been billing me twice a year since 2014. Each year the amount has gone up - from the original $39.99 to $79.99 to currently $104.99. This averages out to $1600.00.

I requested an additional refund for the billing in 2020. Norton refused - standing behind their refund policy that they communicate before auto-pay.

The email address and auto billing account are the same for both subscriptions. Norton also noted that none of the licenses had been utilized. Norton indicated that the emails could be confusing and with multiple email scams.

Yes, 'ignoring' official emails could happen.

Norton also prevents you from removing your auto-pay details from your account.

Norton customer service cannot provide their Legal Team's email for consumer complaints nor a corporate phone number, only offering a physical address to write a letter. WOW!

This complaint could have been settled for $312.

View full review
Loss:
$1500

Preferred solution: Full refund

User's recommendation: Use the free antivirus software that are available. They are free, work on PC and MAC and are equivalent and in many instances better. Complain to the FTC, Consumer Affairs with your State.

joe b Gai
map-marker La Habra, California

Bad service. No one state side. .

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ant speak to anyone state side. India just leaves you hanging on line and disconects you. Cant fix issues
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Preferred solution: talk to someone in the states

User's recommendation: Go elswhhere safe your money

Jerry L Qis

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Verified Reviewer
| map-marker Albuquerque, New Mexico

POOR QUALITY SERVICE

I have been a loyal member of Norton for almost twenty years, and during that time, I loved Norton; however, in the past year, your service to customers has declined from excellent TO TOTAL INCOMPETENCE!! Go back to hiring Americans whose English is easy to understand and who are more competent.

My account was closed two days ago without getting a notification from Norton, although for the past week Norton bombarded my phone, emails, and online screen with messages to update my payment method.

I did that twice yesterday, but the incompetent workers you have with heavy, hard-to-understand English, failed to process my new debit card correctly. I also have an ongoing case 654****, on an UNRESLOVED ISSUE and your imcopmetent staff from overseas closed that case.

THEREFORE, I AM JUMPING SHIP, AND AM SHOPPING FOR A MORE COMPETENT ANTIVIRUS SOFTWARE PROVIDER

Jerry Lujan-

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Preferred solution: Let the company propose a solution

User's recommendation: get another antivirus program, Norton's quality of care really sucks

Jacqualine E Svw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

Can't access account

Cant download Norton 360 . I have paid for this twice. Still cant access my account. I havent been able to talk to a real person yet. Very Stressful
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Edmonton, Alberta

Possible scam

I got an "invoice" for $499 supposedly from Norton which I think was a scam. The funds did not come out of my account but I am concerned that some scam artist got my email and used your name.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker San Jose, California

Norton drops the ball.

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So POed at Norton. No support from them you cant even talk to an English speaking person. My computer was hacked thanks to Norton and the fact that I couldnt ever reach them for any kind of support!
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BARRY.

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Verified Reviewer

I want & need Norton's email address.

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Whether it's for technical problems, support, billing I wasn't my product's email address(es). Norton 360 Deluxe.

If I don't get it by Friday PM I will get a refund. I am possibly Terminally Ill & without a Transplant will be terminally ill. Dead soon. I can't always talk on the phone due to illness & my bank knows this.

Norton 360 Deluxe hasn't worked correctly on my Windows 10 Laptop since the beginning which should have been sometime in January 2022 but you have down December 2021. That's beside the point it took me over 2 hours to Chat with somebody on PC today before I had to finally hang up.

The useless virtual assistant was of no help, wouldn't put me in line for a Live Chat or give me a telephone number to call later in the day. Instead, it misunderstood everything wrong & wasted 2 hours of my time on the other computer I let my older brother use.

View full review
Loss:
$100
Cons:
  • Should keep computer clean running fast virus which slow it down
  • Difficult to chat to them
  • Extremely poor customer service

Preferred solution: Help with minimum 5 major problems & 2 months extended coverage from the completion of help date.

User's recommendation: Get a seperate contract to your liking in writing no matter how little money the cost or stupid your demand sounds.

1 comment
Guest

They won't give you thier email

Heather W Bxx

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Verified Reviewer

Money taken from my bank account unauthorised

now when I am trying to talk with Norton they are asking for card details and for me to pay £1 to talk with them via an email !!!WHATTTTTno comment
View full review
Loss:
$85

Preferred solution: Full refund

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