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I purchased a Norton Security multi-user (five user) key from my local computer store and proceeded to install it. I installed it successfully on one machine, then when I tried installing it on a second, I couldn't activate the product. I contacted the on-line chat...
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h.kitchener
h.kitchener

Try booting the affected machine in safe mode with no internet connection. If it boots up, uninstall all Norton software. Make sure you also find---on another machine---a "Nor...

2.5
I didn't like
  • Customer service and lack of responsiveness
#1050574
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I specifically told Norton back in Nov. 2016 (it is Now May 2017) on the phone and in writing that I did not want to renew Norton. On May 7, they, without my permission and in spite of the above sentence---debited my debit card---not once---but two times. I had my bank...
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h.kitchener
h.kitchener

This happens when you use debit cards. Also with credit cards, but with a credit card you don't have to pay and can dispute any erroneous charges. Perhaps you should re-evalua...

Anonymous
Anonymous

HmmmmmmmmmmmThe only time I had the problem is when I DIDN'T BOTHER to read what I agreed to. After the frist time it happened, went to the site, unchecked the unchecked the a...

1.0
I didn't like
  • Unathorized auto biling
  • Aweful and incompetent support
  • Customer service
#1044958
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I had bought a Norton Premium and attempted to put it on my laptop. I was unable to do it and had to call a number to verify everything. I was told that they were unable to put Norton onto my laptop as it was infected. Said that the only way for them to resolve this...
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1.0
I didn't like
  • Scare tactics by norton virur reps
  • Customer support
#1027609
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tried installing Norton premium, would not install, said I needed to verify phone number. called number listed and got a tech from india who tried to sell me installation services/network protection services. when I balked at his offer he began insulting me. after...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. This sounds like a scam. We do not charge our customers for any issues related to Norton Security product. We offer 24/7 tec...

2.0
#1002917
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I bought norton back in May ever since I downloaded it online it said that the version that I had was out of date and needed to be updated so I followed the like on the norton app and it tells me I need to pay for the update? After I just bought the software! The...
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#998851
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Norton Antivirus Antivirus Review

Tried to add new computer to multi computer subscription BIG runaround several hours triedto sell ms cleanup product for$200.00 still no norton on new computer. Bob Smith was the guys name. 2 years left goodby. now Macafe user
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#997618
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I bought Norton Security online for $35.00 on 12-05-16 from one of their websites then on 12-23-16 I was billed an additional $98.00 thru their Auto Renewal. I have tried and tried to contact them for a refund with no luck what so ever! Their phone support is a joke! I...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. We can definitely help you with this charge. Could you please provide the order number starting with AP from the bank statem...

I didn't like
  • Inflated profit margins
  • Being unable to get my money back
  • Not being able to get my money back
#996050
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I've been with Norton for several years and have just been allowing them to automatically renew my licence with them each year. I had been paying $AUD99.99 p.a. OMG, then I looked in my email and they said that my next renewal when it falls due will be $AUD169.99 for 1...
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Anonymous
Anonymous

What you get is free computer support with that price if you get a virus you cant remove. If you buy your own removal they will try to charge you to remove a virus. Buying you...

#975773
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I noticed monies out of account for Norton, Bank said it as Norton Security, never purchased this as I use Panda, called customer services to ask why. Engineer told me to get PC to arrange refund - i though he was directing me to site. I have no computer knowledge...
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9wood
9wood

a little late in getting to this I know but I just saw thisseems a disturbing thing that you encounteredfirst clue of something wrong would be when they accessed your pc ( rem...

#952423
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I use Norton. This month (Oct'16), my anti virus expired. My wife purchased a 3 yr subscription for US$49.99. We never got a response on our purchase. This morning 25 Oct I decided to follow up. I got online and to my surprise, I found it relatively easy to follow the...
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Port Moresby, National Capital
#942809
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