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I am disappointed that I have been charged without my consent in the last 5 years. Total $500 for auto renewal. This is unfair and not an ethical practice. Customer service claims that Norton send an email for auto renewal, these emails went unnoticed and Norton...
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1.0
I didn't like
  • This is like cheating the customer
  • No refund of my money
  • Auto renewal with out consent
#1152450
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due for renewal, not tech knowledge/ need to speak with a human being. At age 85, I need to be able to renew by phone & cannot get a telephone number rather than the continued frustrating repeat of the same boxes to fill out over and over and over again that gets me no...
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#1142264
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I tried Norton antivirus this afternoon and I did not want the product. I had given them my email to setup the account. I want my account deleted. I spent almost an hour on a chat session and first they said they could not because of "legal restrictions". I asked for...
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pissedatcomcastAGAIN
pissedatcomcastAGAIN

I used my work email - that was a mistake. It was the time I spent online with them going round & round.

h.kitchener
h.kitchener

How did you manage to lose $250? You gave them your email address and yes, they will keep it in their files and probably try to sell you something in the future. The easiest t...

1.0
I didn't like
  • Story kept changing
  • Customer services
  • Lies
#1138063
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When I had Norton360 I found it invasive and controlling causing problems with other programs on my computer. I switched to other options with little adverse issues. Now, I thought I would look into Norton to see if there were fewer complaints and issues ... maybe go...
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#1119698
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Just discontinued (again?) subscription to Norton Internet Security. Purchased in 2003, maybe used for 1 or 2 years. Credit card account is not used much anymore, so the charges went unnoticed year after year. Never made any contact with the company, never updated the...
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NortonSupport
NortonSupport

Sorry about this. Norton will automatically renew your subscription only if it was enrolled into auto renewal service. We also send you pre-billing notification emails 30 days...

2.8
#1087624
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I got Norton. I had issues even after paying Norton a chunk of money. I contacted the number provided and got a man in India with an American name. He said it would cost $300 to fix it. I paid him and he fixed it. Then they proceeded to call me day and night telling me...
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NortonSupport
NortonSupport

That shouldn't happen. Our Norton support offers 24/7 free technical support to our customers. Could you please check your bank statement and let us know if it says Norton or ...

Anonymous
Anonymous

Something is wrong here ...

#1074516
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I purchased a Norton Security multi-user (five user) key from my local computer store and proceeded to install it. I installed it successfully on one machine, then when I tried installing it on a second, I couldn't activate the product. I contacted the on-line chat...
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h.kitchener
h.kitchener

Try booting the affected machine in safe mode with no internet connection. If it boots up, uninstall all Norton software. Make sure you also find---on another machine---a "Nor...

2.5
I didn't like
  • Customer service and lack of responsiveness
#1050574
Reply to reviews
I specifically told Norton back in Nov. 2016 (it is Now May 2017) on the phone and in writing that I did not want to renew Norton. On May 7, they, without my permission and in spite of the above sentence---debited my debit card---not once---but two times. I had my bank...
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h.kitchener
h.kitchener

This happens when you use debit cards. Also with credit cards, but with a credit card you don't have to pay and can dispute any erroneous charges. Perhaps you should re-evalua...

Anonymous
Anonymous

HmmmmmmmmmmmThe only time I had the problem is when I DIDN'T BOTHER to read what I agreed to. After the frist time it happened, went to the site, unchecked the unchecked the a...

1.0
I didn't like
  • Aweful and incompetent support
  • Unathorized auto biling
  • Customer service
#1044958
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I had bought a Norton Premium and attempted to put it on my laptop. I was unable to do it and had to call a number to verify everything. I was told that they were unable to put Norton onto my laptop as it was infected. Said that the only way for them to resolve this...
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Anonymous
Lynne

I have had the same thing happen to me. They very much used scary tactics to get me to spend more money with them

1.0
I didn't like
  • Customer support
  • Scare tactics by norton virur reps
#1027609
Reply to reviews
tried installing Norton premium, would not install, said I needed to verify phone number. called number listed and got a tech from india who tried to sell me installation services/network protection services. when I balked at his offer he began insulting me. after...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. This sounds like a scam. We do not charge our customers for any issues related to Norton Security product. We offer 24/7 tec...

2.0
#1002917
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