Norton AntiVirus
Reviews and Complaints
Miami, Florida
Worst company ever!!!
- Customer says no supervisor callback after requesting one.
- Norton asks for callback number, email, and time zone.
This is one of the most ridiculous companies I have ever had the disgust to have connected with!!! After requesting a supervisor, manager to receive a call back, NEVER RECEIVE ANY CALL BACKS!!!
I write a review and *** responds with: what is a good call back number, email address, time zone... you would think that I would receive a call back, NO CALL BACK!!! I review on social media, same story, what is your personal information so that we can reach out to you...
again all LIES! There a JOKE!!!
- Absolutely no support they suck
Preferred solution: Full refund
User's recommendation: Run the other way!!! Do not even consider Norton
Saint Louis, Missouri
Unable to download app
Was told I would receive a return call from an expert and never received one. Please cancel my subscription and send me a refund.
Dahlonega, Georgia
Constant harrassment
*** has pop ups every second of the day and night popping up and I cant stop them. I called them and they want twenty dollars to stop. I cant use my computer.
User's recommendation: never do bussiness with *** / ***.
I've also complained about the adware and scareware they push at you. You might be able to minimize it a little bit, but they will keep doing it. Disgusting behavior for a product you've paid for.
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Verified Reviewer |
Cartersville, Georgia
Hey, id like to get a refund on the...
Hey, id like to get a refund on the order i was just charged and cancellation as well. My account email is ***. Could you please send me to the correct representative ?!
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Verified ReviewerCall keeps getting disconnected
Support people keep hanging up on me and i cannot get my problem resolved. You need a better support system
This is normal. They will keep hanging up on you until you let them know you will just keep calling back.
But once you do get to a supervisor, it was my experience they act like the hang ups are not how they do business, then they promise to get back to you... which in my case they did not do.
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Verified ReviewerTo see if my subscription has to be paid up,
- Pop-ups claim viruses; user doubts it's a scam.
- Disabled USAF veteran awaiting pay until March 3, 2026 and can't pay the bill.
I'm getting pop ups on my phone saying there's viruses I don't know if it's a scam and to see if I have to pay my bill and I am a disabled veteran of the United States Air Force I don't get paid until March 3rd 2026 I don't have enough money to cover the bill right now if I have to pay okay thank you and my number is *** you can call me that's my cell number I'm up in *** thank you.
User's recommendation: To use Northern antivirus 360 to be secure with your phone and banking and everything else you guys are the best thank you for your help and securing my
Hyattsville, Maryland
I want to cancel my subscription. My...
I want to cancel my subscription. My phone do not need it please.its disturbing my phone with too many adverts or information. I do not need it
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Verified Reviewer |
Sarsfield, Victoria
Computer almost unusable
- Norton and McAfee pop-ups keep appearing and block emails.
- They contacted ACMA and will file a complaint.
Don't bother, they do not care. Buy a new computer.
I have *** and *** pop-ups coming up constantly. I have had enough.
The only virus I seem to have is them. Many times I cannot send emails or respond to others because there is a pop-up right where I'm supposed to press.
If I try to press on the pop-up to make it go away, another pops straight up! I have already contacted ACMA and will be proceeding with my complaint.
Preferred solution: Stop the pop ups.
Indianapolis, Indiana
Been cancelled but bank statement shows a payment on
Account was cancelled but just received my bank statement and it shows that it was paid on 03/06/2026, $591.45.
Preferred solution: coverage
South San Francisco, California
Fraudulent charges on CC
- Cancelled Norton years ago and started using MacFee; $59 charge appeared.
- Old card on file charged; charges went to new card; disputing fraud.
I cancelled Norton years ago and started using ***. I noticeds a charge on my CC for $59.
when I checked my account I could see that the CC Nortoin had on file was an old Credit Card, but the charges were sent to my new Credit Card. I cannot get ANYONE on the phone to sort this out. The computrer generated void help has no answers except "I do not have acces to that information." And suggests going to their Website, which just refers a telephone number.
The same one I've been calling over and over - and the cycle continues. I am disputing any charges from them and reported it as fraud,
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Verified Reviewer |
Montello, Wisconsin
Can't talk to a human
I took me at least an hour to find a phone number where I could talk to a human. They can stick the AI
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West, Mississippi
Need to restore protection
I need to change phone number for verification in order to restore norton protection as soon as possible.
Garner, North Carolina
Talk about my subsciption
No I can't seem to get this jerk out of my phone! I guess they have my Norton not me??? So what's up *** I'd like to know as much as I've paid ***
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Verified Reviewer |
Sarsfield, Victoria
Spam mail
The only ones who have infected my computer is you! If you do not stop sending this spam crap, I will report you.
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Verified Reviewer |
Omaha, Nebraska
To cancel account
Yes *** helped me to understand my issue. I appreciate being able to speak to a human call them.
***
- Feeling protected
User's recommendation: Call them
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From my experience, Norton's customer support model has to do with hanging up on customers instead of transferring them to a supervisor.
LOL! They hung up on me three times when I requested to talk with a supervisor.
I was finally put through to a supervisor when I let them know I was going to keep calling. I finall talked with a supervisor and was given a case number. He said he would call back after researching my issue.
I'm still waiting. :)