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I use Norton. This month (Oct'16), my anti virus expired. My wife purchased a 3 yr subscription for US$49.99. We never got a response on our purchase. This morning 25 Oct I decided to follow up. I got online and to my surprise, I found it relatively easy to follow the...
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Port Moresby, National Capital
#942809
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07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price) I contacted Paypal and made a claim for unauthorised payment, they did a check with you (Norton) and they say it was and legal authorised renewal. I...
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Anonymous
Anonymous

Norton pulled the same thing on me. I cancelled my automatic renewal on 8/02/2013, but Norton kept right on billing me. I am waiting for a refund of my last billing. I woul...

1.0
Brisbane City, Queensland
I didn't like
  • Full customer service process
#939813
Reply to reviews
On 8/8/2016 I purchased the Norton Antivirus. I could not get it to install...I was renewing my antivirus. I contacted the chat support and they connected remotely to my computer, big mistake! Even after 24 hours, they could not get the Norton Antivirus installed on...
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Winterset, Iowa
#923852
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I was in the process of trying to install my new renewal of Norton, when I received a message that the code was correct, but I would have to call this number to have it installed. When I called I was taken to an agent in India who along with her supervisor and others...
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Anonymous
Anonymous

Had the same problem,told me my whole network was infected by Trojan wanted£245 to fix I hung up but am now worried have they done anything to my laptop

h.kitchener
h.kitchener

Why are you paying for antivirus software? The free edition of Avast works just fine and doesn't come with all the insidious junk Norton puts on your machine.

1.0
I liked
  • Bullying customer service reps
I didn't like
  • Talking to overseas reps
#912028
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I have been a Norton Customer for last 8 years and always purchase latest security package and install myself with no major problems until 1/9/16 when I tried to install Norton security Deluxe. I got as far as entering the product key number and was directed to a phone...
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1.4
#911496
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On 8/14/16 had problems updating norton security premium and contacted Norton on web site to resolve the issue. They escalated call to another 800 # (not Norton's I later found out) and they tried to tell me my entire home network was corrupted. All they wanted was...
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NortonSupport
NortonSupport

Sorry for all the inconvenience caused to you. Please contact our support at www(dot)norton(dot)com/contactcs to reach our support anytime. We are still not sure if you were a...

2.0
#901587
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I called to get a refund from when they auto billed me but didn't give me the product that i wanted. I was told to call back later " we are to busy now" Now i wait to online chat with someone to get the process going. i get a message at 2300 hrs saying it will be 15...
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NortonSupport
NortonSupport

Sorry for the trouble! Could you please contact us on Twitter, at @NortonSupport or provide us the case reference number? We will definitely help you with this!HariniNorton Su...

2.1
I didn't like
  • Refund policy
  • Customer services
#880854
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Run a business. Used Norton years ago. Found out that we have been being charged for Norton for 3 years since we took them off of our computers. Called to get refund, but they would only give back latest charge. Asked to speak to a supervisor, as the first person...
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Anonymous
Anonymous

I had the same problem. Norton auto renewal went from $44 to $89. Did not catch it so my fault. They got me once. Will contact BBB concerning this issue.

#879248
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Trying to find a number to call for customer service is like finding a needle in a haystack but I did finally find one. So the problem is this: I was charged with an automatic renewal on an account that should have been closed 2 years ago but wasn't. I had no idea that...
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NortonSupport
NortonSupport

Sorry about this. Could you please provide the case reference number? We will investigate this and get in touch with you!HariniNorton Support

1.0
#861675
Reply to reviews
Bought this item to protect computer, could not get it to download, got tech says computer already infected, 150.00 to do 1 time repair but would not protect cause it was a Trojan, up to 500.00 for 4 year plan, paid 200 for unit, then call back to fix for 150 plus tax,...
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1.0
#861013
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