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I bought Norton Security online for $35.00 on 12-05-16 from one of their websites then on 12-23-16 I was billed an additional $98.00 thru their Auto Renewal. I have tried and tried to contact them for a refund with no luck what so ever! Their phone support is a joke! I...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. We can definitely help you with this charge. Could you please provide the order number starting with AP from the bank statem...

I didn't like
  • Inflated profit margins
  • Being unable to get my money back
  • Not being able to get my money back
#996050
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I've been with Norton for several years and have just been allowing them to automatically renew my licence with them each year. I had been paying $AUD99.99 p.a. OMG, then I looked in my email and they said that my next renewal when it falls due will be $AUD169.99 for 1...
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Anonymous
Anonymous

What you get is free computer support with that price if you get a virus you cant remove. If you buy your own removal they will try to charge you to remove a virus. Buying you...

#975773
Reply to reviews
I noticed monies out of account for Norton, Bank said it as Norton Security, never purchased this as I use Panda, called customer services to ask why. Engineer told me to get PC to arrange refund - i though he was directing me to site. I have no computer knowledge...
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9wood
9wood

a little late in getting to this I know but I just saw thisseems a disturbing thing that you encounteredfirst clue of something wrong would be when they accessed your pc ( rem...

#952423
Reply to reviews
I use Norton. This month (Oct'16), my anti virus expired. My wife purchased a 3 yr subscription for US$49.99. We never got a response on our purchase. This morning 25 Oct I decided to follow up. I got online and to my surprise, I found it relatively easy to follow the...
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Port Moresby, National Capital
#942809
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07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price) I contacted Paypal and made a claim for unauthorised payment, they did a check with you (Norton) and they say it was and legal authorised renewal. I...
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Anonymous
Anonymous

Norton pulled the same thing on me. I cancelled my automatic renewal on 8/02/2013, but Norton kept right on billing me. I am waiting for a refund of my last billing. I woul...

1.0
Brisbane City, Queensland
I didn't like
  • Full customer service process
#939813
Reply to reviews
On 8/8/2016 I purchased the Norton Antivirus. I could not get it to install...I was renewing my antivirus. I contacted the chat support and they connected remotely to my computer, big mistake! Even after 24 hours, they could not get the Norton Antivirus installed on...
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Winterset, Iowa
#923852
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I was in the process of trying to install my new renewal of Norton, when I received a message that the code was correct, but I would have to call this number to have it installed. When I called I was taken to an agent in India who along with her supervisor and others...
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Anonymous
Anonymous

Had the same problem,told me my whole network was infected by Trojan wanted£245 to fix I hung up but am now worried have they done anything to my laptop

h.kitchener
h.kitchener

Why are you paying for antivirus software? The free edition of Avast works just fine and doesn't come with all the insidious junk Norton puts on your machine.

1.0
I liked
  • Bullying customer service reps
I didn't like
  • Talking to overseas reps
#912028
Reply to reviews
I have been a Norton Customer for last 8 years and always purchase latest security package and install myself with no major problems until 1/9/16 when I tried to install Norton security Deluxe. I got as far as entering the product key number and was directed to a phone...
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1.4
#911496
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On 8/14/16 had problems updating norton security premium and contacted Norton on web site to resolve the issue. They escalated call to another 800 # (not Norton's I later found out) and they tried to tell me my entire home network was corrupted. All they wanted was...
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NortonSupport
NortonSupport

Sorry for all the inconvenience caused to you. Please contact our support at www(dot)norton(dot)com/contactcs to reach our support anytime. We are still not sure if you were a...

2.0
#901587
Reply to reviews
I called to get a refund from when they auto billed me but didn't give me the product that i wanted. I was told to call back later " we are to busy now" Now i wait to online chat with someone to get the process going. i get a message at 2300 hrs saying it will be 15...
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NortonSupport
NortonSupport

Sorry for the trouble! Could you please contact us on Twitter, at @NortonSupport or provide us the case reference number? We will definitely help you with this!HariniNorton Su...

2.1
I didn't like
  • Customer services
  • Refund policy
#880854
Reply to reviews