"auto-renewal" They took 84 $ out of my account--I knew that id need to renew soon and would do so as I have every year--When I AM READY__ When I HAVE THE MONEY. My family has just went through over a year of chemotherapy--Liver transplant( my husband) and well financially we are tight--but then again who isn't right now. I'm working my *** off trying to support my family (solely) and not sink financially or emotionally I have 2 small kids and this was a frickin kicker. So all my $ is gone out of my account--we have 80.00 in checks that will hit Monday---
Called Norton--they first tried to say "i signed up for it" *** (sorry just expresses this the best--I'm not a cuss-er). Then when I got very angry ---he tried to give me a discount really! like he was doing me a favor. Then agreed to a "refund" over the next 14 days--I Don't have the money for 14 days!!!! Well I continued to stick to what I know --This was fraud, he was manipulative and obviously trained to be so--then I got a manager after 20 min on hold. He apologized (A little better English but not much---I don't think he/they even know what they are saying)
I asked him how they would take care of any bounced checks? 40 for each check 30 fee for each check Plus the time and whatever the vendor may charge--He says--"I'm looking at your account and depositing it right now"--(its Saturday) really?! So OK ill go with that--he says "the bank will cover any charges because the deposit was made back today. Well we will see--I don't think that is possible. It was NOT back in my account after the call----I knew of course that would most likely be the case--So ya there's got to be more recourse than posting on the Internet--Ill be calling our local news BBB and anything else I can. I think about all the people that just think they have no choice and have to agree with crooks because they use the right words and manipulate ---- or the victims of these crimes just don't have the time--and maybe the money didn't hurt them too bad or they don't feel there is any recourse. There has got to be some recourse!!!!! I would welcome any feedback--this is fraud Just 80$ why is it OK if its "not a lot of money" (In my family it could mean a lifesaving medication!!) Its fraud and this business looks legit--I've used them for years--Its heartbreaking that there is no consideration for human kind anymore its all just so disgusting.
And chances are my complaint will be put on a list and will sit there--nothing will happen and they'll continue to get there charges through on accounts and customers will just have to take it-- However I will try my best to make it public I will not "let it go"
btw he could NOT provide me any proof that I agreed to this charge there is legal teeth to this.
Review about: Norton Antivirus Antivirus.
Monetary Loss: $240.