Product: Norton Antivirus Antivirus Clear all filters (89 of 89 reviews match)
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I bought norton back in May ever since I downloaded it online it said that the version that I had was out of date and needed to be updated so I followed the like on the norton app and it tells me I need to pay for the update?After I just bought the software! The progam...
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Norton Antivirus Antivirus
#998851
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On 8/8/2016 I purchased the Norton Antivirus. I could not get it to install...I was renewing my antivirus. I contacted the chat support and they connected remotely to my computer, big mistake! Even after 24 hours, they could not get the Norton Antivirus installed on...
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Norton Antivirus Winterset, Iowa
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Norton Antivirus Antivirus
#923852
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Bought this item to protect computer, could not get it to download, got tech says computer already infected, 150.00 to do 1 time repair but would not protect cause it was a Trojan, up to 500.00 for 4 year plan, paid 200 for unit, then call back to fix for 150 plus tax,...
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1.0
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Norton Antivirus Antivirus
#861013
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Norton Antivirus Antivirus Review

#997618
1.0
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Tried to add new computer to multi computer subscription BIG runaround several hours triedto sell ms cleanup product for$200.00 still no norton on new computer. Bob Smith was the guys name. 2 years left goodby. now Macafe user
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Norton Antivirus Antivirus Review

#742503
I paid Norton $90 for two years protection and my computer is worthless they did not protect me not one bit it would not refund any of my money
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Norton Antivirus Antivirus Review

#583836
Total rip off...thought i had got through to norton.they wiped off the antivrus i had..did not install what they said they were going to..gave me numbers tp call for tech support and you can never get through...it is a total scam .
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Norton technician remotely fried my computer by trying to correct a problem with their own online back up storage system...completely lost all data, computer black screened (HP Envy) unable to restore and was out of pocket $336 to repair my own computer when Norton was...
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Anonymous
Anonymous

Same thing happened to me. I can't even get a call back. They fried my computer, do not know the repair costs yet. They won't admit fault and are trying to tell me my compu...

NortonSupport
NortonSupport

Thanks for alerting us to the bad service you have received. Could you please help me out with the case reference number or contact us on Twitter @NortonSupport ? We will imme...

Product
Norton Antivirus Antivirus
I didn't like
  • Refund policy
#797788
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I received my notification via email January 9th that my annual subscription for Norton Anti-Virus (specifically Norton 360) was to expire February 8th, and my subscription would automatically renew. I quickly Googled the price of Norton 360 ($39.99), decided to let...
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Anonymous
Anonymous

July 2016. Had the same exact experience. What a ripoff! Shame, Symantec. Shame.

Product
Norton Antivirus Antivirus
I didn't like
  • Price
  • Auto billing
#777223
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I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofessional persons who wanted me to buy a security feature for US $349/year, as my computer is "hacked".If as an existing customer I was protected by...
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NortonSupport
NortonSupport

Sorry to hear that. We do not charge our customers, we have 24/7 free technical support for our customers. I am afraid you contacted a third party tech support who claims to ...

NortonSupport
NortonSupport

Sorry to hear. That sounds like a scam. We do not charge our customer and offer 24/7 free technical support. You can contact Norton at www.norton.com/contactcs . Could you ple...

1.0
Product
Norton Antivirus Antivirus
I didn't like
  • Scare tactics by norton virur reps
  • Unprofessional behaviour
#773299
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I needed to cancel my automatic Norton yearly renewal after deleting Norton antivirus from my laptop in order to download McAfee which I needed for a business I'm involved with.Not only does Norton refuse to give me any refund for the $86.39 which showed up on my...
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Anonymous
Anonymous

norton have been refusing point blank to refund money they unlawfully and without permission or authoirity took from my account two years ago. i will never use them again.

NortonSupport
NortonSupport

Thats odd! Are you sure you reached our Norton support? It could be a third party tech support. We do not charge our customers for cancelling the order and also have 60 day re...

Product
Norton Antivirus Antivirus
#761579
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Tried to buy and download norton... Bought paid for no download! Says it doesnt recognise my email address?! Online chat with CS wanted access to my computer to resolve login issue?! Why how?! Then closed my email browser and asked me to login to my email again...
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NortonSupport
NortonSupport

Sorry to hear that. Could you let me know how did you get in touch with Norton Support team? May I know how did you purchase Norton Security? Let me know I could help you with...

1.0
Product
Norton Antivirus Antivirus
#760122
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I talked with 2 different employees of Norton technical staff. They were both INCOMPETENT and useless . First one wanted to know my DOB? What is that for , ID theft? The other one I could not understand his Spanish accented English. He wanted money to answer any...
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NortonSupport
NortonSupport

Sorry for the inconvenience. May I know the phone number you called to reach Norton Support? Could you let me know if you have a case number for the conversation? I could look...

bobs2015
bobs2015

Why are you paying money for anti virus software?? The AVG and/or AVAST free anti virus programs do a very good job for most people. Check one of them out. By the way, for tho...

1.0
Product
Norton Antivirus Antivirus
I didn't like
  • Aweful and incompetent support
#747475
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We paid for a yr subscription with Norton Jan 2015. in Oct 15 they informed us by pop up. we only had 1 wk left. we contacted them both by text to connect to our internet 4 times. phoned Norton twice. I donot see why we have to go online for a payment issue. They are...
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NortonSupport
NortonSupport

Sorry for the trouble. I do understand your frustration. I would like to collect a few details about the Norton Account and help you fix this issue. Could you follow us and se...

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Norton Antivirus Antivirus
#745596
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