Product: Norton Antivirus Antivirus Clear all filters (0 of 92 reviews match)
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I am currently trying to cancel my Norton subscription because they charged for my annually subscription a month before it expires. I called customer services, the man was Indian, I have nothing against Indian or any other races but this man could not speak English....
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2.5
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Norton Antivirus Antivirus
I didn't like
  • Poor customer service
  • All of it
  • This is like cheating the customer
#1343371
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Norton Antivirus - Norton is a dirty player

I'm furious. I spoke with an agent last year about my bank account being debited for norton renewal. He said I had signed up for auto renewal which I did NOT so I asked for a refund and to cancel auto renew. I paid on my own the following month. Fast forward a year later, auto renewal was back on it just happened to me again. Beware! Sneaky norton they're supposed to make us feel safe but can't be trusted for billing
1.0
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Norton Antivirus Antivirus
#1315623
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Uninstalling is near impossible, and the program takes up the vast majority of my computing space no matter what I have it on. If the option were Norton or a virus, I would take my chances with the virus instead, the computer runs about the same with Norton as it does...
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1.0
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Norton Antivirus Antivirus
I liked
  • Running my computer like it was made in the 80s
I didn't like
  • Running my computer like it was made in the 80s
#1234411
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I bought norton back in May ever since I downloaded it online it said that the version that I had was out of date and needed to be updated so I followed the like on the norton app and it tells me I need to pay for the update?After I just bought the software! The progam...
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Norton Antivirus Antivirus
#998851
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Norton Antivirus Antivirus Review

Tried to add new computer to multi computer subscription BIG runaround several hours triedto sell ms cleanup product for$200.00 still no norton on new computer. Bob Smith was the guys name. 2 years left goodby. now Macafe user
1.0
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Diversity of Products or Services
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Norton Antivirus Antivirus
#997618
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On 8/8/2016 I purchased the Norton Antivirus. I could not get it to install...I was renewing my antivirus. I contacted the chat support and they connected remotely to my computer, big mistake! Even after 24 hours, they could not get the Norton Antivirus installed on...
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Winterset, Iowa
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Norton Antivirus Antivirus
#923852
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Norton Antivirus Antivirus Review from Milpitas, California

Bought this item to protect computer, could not get it to download, got tech says computer already infected, 150.00 to do 1 time repair but would not protect cause it was a Trojan, up to 500.00 for 4 year plan, paid 200 for unit, then call back to fix for 150 plus tax, customer service is not anybody you would want at your bed side, smug additives and since I can not down load this item they say Norton will not refund my money, so before you buy anything from Norton- DON'T, this sucks
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Usability
Value for money
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Product
Norton Antivirus Antivirus
#861013
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Norton technician remotely fried my computer by trying to correct a problem with their own online back up storage system...completely lost all data, computer black screened (HP Envy) unable to restore and was out of pocket $336 to repair my own computer when Norton was...
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Anonymous
Anonymous

Same thing happened to me. I can't even get a call back. They fried my computer, do not know the repair costs yet. They won't admit fault and are trying to tell me my compu...

NortonSupport
NortonSupport

Thanks for alerting us to the bad service you have received. Could you please help me out with the case reference number or contact us on Twitter @NortonSupport ? We will imme...

Product
Norton Antivirus Antivirus
I didn't like
  • Refund policy
#797788
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I received my notification via email January 9th that my annual subscription for Norton Anti-Virus (specifically Norton 360) was to expire February 8th, and my subscription would automatically renew. I quickly Googled the price of Norton 360 ($39.99), decided to let...
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Anonymous
Aaron

They ripped me off, too. Charged me twice a year for a one year subscription.

Anonymous
Anonymous

July 2016. Had the same exact experience. What a ripoff! Shame, Symantec. Shame.

Product
Norton Antivirus Antivirus
I didn't like
  • Auto billing
  • Price
#777223
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I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofessional persons who wanted me to buy a security feature for US $349/year, as my computer is "hacked".If as an existing customer I was protected by...
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NortonSupport
NortonSupport

Sorry to hear that. We do not charge our customers, we have 24/7 free technical support for our customers. I am afraid you contacted a third party tech support who claims to ...

NortonSupport
NortonSupport

Sorry to hear. That sounds like a scam. We do not charge our customer and offer 24/7 free technical support. You can contact Norton at www.norton.com/contactcs . Could you ple...

1.0
Product
Norton Antivirus Antivirus
I didn't like
  • Unprofessional behaviour
  • Scare tactics by norton virur reps
#773299
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