Product: Norton Antivirus Technical Support Clear all filters (0 of 12 reviews match)
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Norton's used to be tops quite a few years ago...but now I had to deal with tech support twice and I could not understand the foreign speaking english and it sounded as if these techs were reading off of a screen replies that had nothing to do with what I was...
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h.kitchener
h.kitchener

There is no need to pay for anti-virus software. There are many companies that offer a free version, which is perfectly adequate for most people.

1.0
Product
Norton Antivirus Technical Support
#1375241
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Norton "tech support" oxymoron by phone or online chat is a waste of time they will not do anything to help you except waste your time and give scripted non answers they know nothing beyond there script supervisors and manager can careless about any complaint ( they...
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h.kitchener
h.kitchener

Whenever I have purchased a new computer over the years the first thing I do if Norton is pre-installed is to get rid of it and make sure to use the clean uninstall to make su...

2.3
Product
Norton Antivirus Technical Support
I didn't like
  • Talking to overseas reps
  • Scare tactics by norton virur reps
  • Customer service and lack of responsiveness
#1258107
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due for renewal, not tech knowledge/ need to speak with a human being.At age 85, I need to be able to renew by phone & cannot get a telephone number rather than the continued frustrating repeat of the same boxes to fill out over and over and over again that gets me no...
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Product
Norton Antivirus Technical Support
#1142264
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I purchased a Norton Security multi-user (five user) key from my local computer store and proceeded to install it.I installed it successfully on one machine, then when I tried installing it on a second, I couldn't activate the product. I contacted the on-line chat...
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h.kitchener
h.kitchener

Try booting the affected machine in safe mode with no internet connection. If it boots up, uninstall all Norton software. Make sure you also find---on another machine---a "Nor...

2.5
Product
Norton Antivirus Technical Support
I didn't like
  • Customer service and lack of responsiveness
#1050574
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I had bought a Norton Premium and attempted to put it on my laptop.I was unable to do it and had to call a number to verify everything. I was told that they were unable to put Norton onto my laptop as it was infected. Said that the only way for them to resolve this...
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Anonymous
Lynne

I have had the same thing happen to me. They very much used scary tactics to get me to spend more money with them

1.0
Product
Norton Antivirus Technical Support
I didn't like
  • Scare tactics by norton virur reps
  • Customer support
#1027609
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tried installing Norton premium, would not install, said I needed to verify phone number.called number listed and got a tech from india who tried to sell me installation services/network protection services. when I balked at his offer he began insulting me. after...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. This sounds like a scam. We do not charge our customers for any issues related to Norton Security product. We offer 24/7 tec...

2.0
Product
Norton Antivirus Technical Support
#1002917
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I noticed monies out of account for Norton, Bank said it as Norton Security, never purchased this as I use Panda, called customer services to ask why.Engineer told me to get PC to arrange refund - i though he was directing me to site. I have no computer knowledge and...
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9wood
9wood

a little late in getting to this I know but I just saw thisseems a disturbing thing that you encounteredfirst clue of something wrong would be when they accessed your pc ( rem...

Product
Norton Antivirus Technical Support
#952423
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I use Norton. This month (Oct'16), my anti virus expired. My wife purchased a 3 yr subscription for US$49.99. We never got a response on our purchase. This morning 25 Oct I decided to follow up. I got online and to my surprise, I found it relatively easy to follow the...
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Port Moresby,National Capital
Product
Norton Antivirus Technical Support
#942809
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07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price) I contacted Paypal and made a claim for unauthorised payment, they did a check with you (Norton) and they say it was and legal authorised renewal. I...
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Anonymous
Anonymous

Norton pulled the same thing on me. I cancelled my automatic renewal on 8/02/2013, but Norton kept right on billing me. I am waiting for a refund of my last billing. I woul...

1.0
Brisbane City,Queensland
Product
Norton Antivirus Technical Support
I didn't like
  • Full customer service process
#939813
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I was in the process of trying to install my new renewal of Norton, when I received a message that the code was correct, but I would have to call this number to have it installed.When I called I was taken to an agent in India who along with her supervisor and others...
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Anonymous
Anonymous

Had the same problem,told me my whole network was infected by Trojan wanted£245 to fix I hung up but am now worried have they done anything to my laptop

h.kitchener
h.kitchener

Why are you paying for antivirus software? The free edition of Avast works just fine and doesn't come with all the insidious junk Norton puts on your machine.

1.0
Product
Norton Antivirus Technical Support
I liked
  • Bullying customer service reps
I didn't like
  • Talking to overseas reps
#912028
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