I had been using Norton antivirus for 3 years. Aside from their automatic renewal where they extracted $60 out of my bank account a month before my subscription ended, I had no major issues.
A few months ago, I became infected with Conduit and Mystart browser hijackers, and Norton failed to recognize/remove them. (I'm beginning to wonder if Norton is in cahoots with Conduit and Mystart) In an attempt to remove these parasites, I unwittingly ran Spyhunter's "free" virus removal software. It counteracted with Norton and crashed my laptop. I contacted Norton, they blamed it on my computer, and refused to do anything.
I not only lost my laptop, but the irreplaceable value of my personal photos and other documents. Yesterday, after my Norton subscription ended, I bought/installed Webroot Secure Anywhere antivirus disk on my daughter's laptop. ($19.99 @ Wal-Mart for 3 computers!) It was extremely easy to install, and it recognized/removed Conduit after only a few seconds!!!
I was not even aware that Conduit had infiltrated her computer. Needless to say, Norton will NEVER get another dime from me, and Webroot has a loyal customer for life!!!!
Monetary Loss: $500.