I've been with Norton for several years and have just been allowing them to automatically renew my licence with them each year. I had been paying $AUD99.99 p.a.
OMG, then I looked in my email and they said that my next renewal when it falls due will be $AUD169.99 for 1 device /1 year. No way, it had to be a mistake. I got on to their customer chat. I was told there was nothing they could do about the auto-renewal but they could right now manually give me a $99.99 renewal without any loss of days for renewing early- seeing that I'm a valuable customer.
If I was so valuable, then they shouldn't have tried the gouge. I was miffed by the brazen price hike, which they would have gone ahead with if I hadn't been looking. And didn't see why I should have to come to them each year to make sure I get my old price. So, I said no thanks and I'll look around.
So, I looked around and found they, Norton,were selling the same for $59.99 and they had been merrily charging me $99.99 each year and were going to slug me with $169.99. Well, after that, I deleted my billing information and when my Norton expires in the new year, I will buy one of the other antivirus software out there.
***, I saw some that will give you three years protection for less than Norton's 1 year $169.99 rip-off. Norton, you've lost a valuable customer.
This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Norton Antivirus. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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