Norton AntiVirus
Norton AntiVirus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norton AntiVirus has a 2.0 star rating from 268 customer reviews, with 38% likely to recommend and a high unfavorable share. Consumers report dissatisfaction and mixed experiences in Norton AntiVirus reviews.
Key Takeaways for Future Customers
- Expect issues with subscriptions and auto renew processes.
- Be prepared to request a refund if billing errors occur.
- Some agents resolve problems but wait times and callbacks vary.
Negative Feedback / Risk Areas
- Frequent customer service complaints and difficulty reaching live support.
- Billing problems, duplicate charges, and refund delays.
- Intrusive pop-ups, unwanted browser installs, and auto renew tactics.
Positive Feedback
Several users praise the core software and note occasional helpful support interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norton AntiVirus has a 2.0 star rating from 268 customer reviews, with 38% likely to recommend and a high unfavorable share. Consumers report dissatisfaction and mixed experiences in Norton AntiVirus reviews.
Key Takeaways for Future Customers
- Expect issues with subscriptions and auto renew processes.
- Be prepared to request a refund if billing errors occur.
- Some agents resolve problems but wait times and callbacks vary.
Negative Feedback / Risk Areas
- Frequent customer service complaints and difficulty reaching live support.
- Billing problems, duplicate charges, and refund delays.
- Intrusive pop-ups, unwanted browser installs, and auto renew tactics.
Positive Feedback
Several users praise the core software and note occasional helpful support interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ajman, Ajman
My registered phone number has been disconnected and unable to receive the code for login
- - Norton 360 login uses my number; I have no access or backup codes, charged AED 266.65 and did not resolve; please refund and update my number.
I am a Norton 360 subscriber. My registered phone number has been discontinued.
When I tried to login, Norton was sending the code to the registered phone number, and I have no access to that phone number. Also, I don't have a backup code. Today, when I contacted Norton online assistance live, I was charged AED 266.65.
My issue is not resolved and remains as it is. I request you to refund the money and guide me to update the registered phone number to a new number.
- I dont know
- I dont know
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockholm, Stockholm
Resolved: Sign in to Nortons 360
- - Cannot verify Norton 360 2FA with Microsoft Authenticator after a year and 50+ attempts.
- - The message cited a phishing attempt and a real threat.
I got a REAL PERSON not a AI bot to help me solve my sign in probems with Norton! I had to give up my old account and start a new one and they transferred my coverage to the new account!!.
I have for a year tried to sign in on my Norton 360 account but I can't get my codes from Microsoft Authenticator 2FA to be verified!! I have tried over 50 times over and over again trying to get verified!
Reply to request sent to Norton Phishing Attempt!
REAL THREAT
So what do I do now! I am a threat because I tried over and over to get into my own virus protection that cost me over 200:- a year to have!!!
My only recourse is to let the subscription expire and then "go to another company I guess; I like norton and have been a customer over 25 years!!!
- Great security
- No personalized customer service to help solve problems
Preferred solution: To sign in again to my account after a year of not being able to!!
User's recommendation: DO NOT (!!!!!) ACTIVATE AUTHENTICATOR 2FA AS SECOND PROTECTION SIGN IN. yOU CANNOT USE ANY OTHER SIGN IN (APPLE, GOOGLE) BECAUSE YOU STILL HAVE TO GET THESE CODES VERIFID!!!!!!!!!!!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Matlock, Derbyshire
I am a subscriber to Norton 360...
- - Norton 360 auto-starts Norton browser at boot without consent.
- - User may report to UK Government Cyber Security and is considering Norton removal.
I am a subscriber to Norton 360 Security. I am unhappy with how the software has installed the Norton browser and auto-started it when I boot my computer.
I view this as malware as I never authorized you to do this. I am contemplating contacting the UK Government Cyber Security team to report this as malware because the software installed without the user's permission and should be illegal. I have trusted Norton in the past for many years, but I am considering removing it from all my devices and telling others to do the same.
Can you confirm that this will be addressed urgently? Thank you.
- Too instrusive and currently overrides preferred browsers
User's recommendation: Disable the Norton browser from auto start or uninstall if not wanted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oak Harbor, Washington
Resolved: Norton"s refund policy is a total fraud
- - Bought Norton 360 for antivirus; pop-ups push extra services.
- - Refund requested; no solutions, planning to dispute the charge and remove Norton.
Company fixed the issue and I have been provided with full refund. Ii wanted a full refund and told them I wasn't going to jump through hoops.
Because I filed a complaint with pissed consumer they gave me a full refund with no hassel. File a complaint with pissed consumer and they will hook you up with a direct call phone number for Norton.
All I wanted was a simple antivirus malware protection, not all the other crap they have. I asked for a refund and they give me this runaround about how based upon the info I gave them, they have found some solutions. There were no solutions, just an endless runaround. I am contacting my bank and reporting disputing the transaction for fraud on their part.
I will never ever use Norton for anything. I am deleting them from my computers because I am tired of their pop-up windows interrupting my work.
- I dont know
- Numerous disruptive pop ups
- Fake refund policy
- Customer service and lack of responsiveness
Preferred solution: Full refund
User's recommendation: Don't buy Norton unless you want to be pestered everyday to set up all their services and constantly be interupted with them popping up
Miami, Florida
NO SUPPORT AND LIERS
To Whom This May Concern,
I am writing to express my deep and utter dissatisfaction with Norton 360 and my overall experience as a paying customer was pathetic. What was marketed as a comprehensive and reliable cybersecurity solution has consistently proven to be unreliable, invasive, and unnecessarily disruptive to normal computer user.
Their lack of support, their lies regarding call backs, the whole scenario of complete terrible experience...
Despite having the latest version installed, the software did not work as advertised from the beginning of the installation, resulting in noticeable openings of there advertising of what an allegedly great product they have, its a LIE!!! The constant calls that I had to make, explain the reasons why I have to keep calling for the same support is out of control!! The absolute repetitive LIES telling me that L3 was going to ceded time and scheduled day that never happened with was another complete LIE!!! Make the whole nightmare so counterproductive it feels more like dealing with adware than professional protection software.
Equally troubling is the aggressive upselling behavior embedded with the program.
Instead of focusing on security, Norton 360 repeatedly pushes additional paid features and unnecessary renewals. This practice is misleading and erodes trust in your companys commitment to genuine customer security and customer support which is TERRIBLE!!!
Support interactions have been so extremely disappointing and made me leave this horrific company. Responses are scripted, slow, and they fail to address the underlying problems. I have spent hours, days and weeks attempting to resolve basic issues that should never occur in a premium security product.
Then lied to regarding support calls to attempt a solution which never happened Is pathetic!!
Given this experience, I expect a full review of my case, a complete refund for the subscription since my subscription never worked from the onset!!!
Unless these actions are taken, I will be escalating this matter through consumer protection channels and sharing my experience publicly to warn other potential customers.
If you are looking for a computer security company that you chase your tail trying to fix thier product, these are the ones to go with! If your looking for a computer solutions company that supports their product, calls you back when they say they are, when you have issues and need legitimate help, norton360 IS NOT THE COMPANY TO GO WITH!!!
- Liers and cheaters with absolutely no support
Preferred solution: Full refund
User's recommendation: Do not PURCHASE anything from norton360
I agree. I beleive the problem has to do with Norton becoming a marketing company and is no longer a tech company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Purchased norton 360 few weeks ago...
Purchased Norton 360 a few weeks ago. Since installation, the system is slow, always freezes, and shuts down by itself.
Biggest mistake I ever made. Don Goldstein dg88@***.net
- System is terrible since installed
Preferred solution: an explanation or a fix
I've experienced the same issues. Not only that, there are constant scareware and adware popups.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport News, Virginia
Resolved: Please cancel my Norton subscription,...
- - Cancel Norton subscription starting April 14, 2026 and refund $424.95.
- - Online cancellation attempts were unsuccessful and the process was convoluted.
Refunded completed. Contact via phone.
Difficult to contact customer service.
Please cancel my Norton subscription, which is to begin on April 14, 2026, and refund the payment of $424.95. I have been unsuccessful in making this request online, usually following the cancellation procedure only to get something other than what I pursued. I expected a straightforward online procedure, but only to get into convoluted procedures.
- Constantly trying to extend my subscriptioon
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradenton, Florida
The WORST product support and LIARS!
- - Promised calls never happened.
- - Norton 360 issues; agents give different stories; 24–48h promises not kept; they asked for case numbers.
Of course Norton has missed the chance! They have missing the chance for months now!!!
Again all they do is lie!!! Asking me for more information, personal phone number… over and over!!!
Promised phone calls on scheduled dates and times and still nothing!!!!! Nothing 360 is a JOKE!!
I wanted to comment to John25. John, dont waste a second with Norton 360!
I cancelled my account today since they cannot call me regarding any type of support that I have been asking for for over 8 months!!!! Norton360 is like dealing with deer in headlights, maybe worse!!!! Deers dont LIE!!!! I purchased BitDefender and BAAAM!!!
No product support necessary! No ridiculous calling support to see what to do next, everything worked as advertised!!!!! I am on the same exact local network and I can print with the VPN service active! I can browse the internet with all the services running!
Easy interface and, I think you would ENJOY BITDEFENDER better, as a past customer of Norton360, I can say it again. I should have cancelled Norton months ago! I fell like I am protected and so far so good!!!
I highly recommend BitDefender to everyone!!! Good Luck!!!
They are full of something but not the truth! Since I have owned the family plan for Norton 360, services in the bundle do not work; all I hear is excuses and different stories from the dozens of different agents! They have requested my case number, personal contact information, and problems I am experiencing, and I will hear back from someone within 24-48 hours, nothing but lies! How can a company consistently lie like this and not be accountable?
If anyone is looking to purchase antivirus, fraud protection... move past these people; if not, you will be sorry, they're a joke!
- No pros
- Promised phone calls and nothing for several months
- Then you have to start the process all over again
- Absolutely ridiculous company
Preferred solution: Full refund
User's recommendation: DONT PURCHASE FROM NORTON, THERE A JOKE!!!!!
Finding the same issues to be true.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Want to add device
Helped on phone. Just call for help.
I got no answer, never communicated couldn't get help on app. either. What do I do if customer service can't help
User's recommendation: Useless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gold Coast, Queensland
Complaint,
I contacted you via email on the 6th of March, requesting a refund of 149.99, which you have deducted from my account, even though I cancelled this service in 2025. As of date, I have received no reply from you or any refund.
It is unacceptable that you can do this. I have contacted PayPal regarding this matter. I would advise that if this refund is not paid in the next week, I will put this matter in the hands of my legal representative. I await your reply.
R. Carter
- Nil
- Cannot contact them
Preferred solution: Full refund
User's recommendation: do not use this company
Miami, Florida
Worst company ever!!!
- - Customer says no supervisor callback after requesting one.
- - Norton asks for callback number, email, and time zone.
This is one of the most ridiculous companies I have ever had the disgust to have connected with!!! After requesting a supervisor, manager to receive a call back, NEVER RECEIVE ANY CALL BACKS!!!
I write a review and Norton responds with: what is a good call back number, email address, time zone... you would think that I would receive a call back, NO CALL BACK!!! I review on social media, same story, what is your personal information so that we can reach out to you...
again all LIES! There a JOKE!!!
- Absolutely no support they suck
Preferred solution: Full refund
User's recommendation: Run the other way!!! Do not even consider Norton
From my experience, Norton's customer support model has to do with hanging up on customers instead of transferring them to a supervisor.
Dahlonega, Georgia
Constant harrassment
Norton has pop ups every second of the day and night popping up and I cant stop them. I called them and they want twenty dollars to stop. I cant use my computer.
User's recommendation: never do bussiness with Norton / McAfee.
I've also complained about the adware and scareware they push at you. You might be able to minimize it a little bit, but they will keep doing it. Disgusting behavior for a product you've paid for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cartersville, Georgia
Hey, id like to get a refund on the...
Hey, id like to get a refund on the order i was just charged and cancellation as well. My account email is corlissware1@***.com. Could you please send me to the correct representative ?!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCall keeps getting disconnected
Support people keep hanging up on me and i cannot get my problem resolved. You need a better support system
This is normal. They will keep hanging up on you until you let them know you will just keep calling back.
But once you do get to a supervisor, it was my experience they act like the hang ups are not how they do business, then they promise to get back to you... which in my case they did not do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo see if my subscription has to be paid up,
- - Pop-ups claim viruses; user doubts it's a scam.
- - Disabled USAF veteran awaiting pay until March 3, 2026 and can't pay the bill.
I'm getting pop ups on my phone saying there's viruses I don't know if it's a scam and to see if I have to pay my bill and I am a disabled veteran of the United States Air Force I don't get paid until March 3rd 2026 I don't have enough money to cover the bill right now if I have to pay okay thank you and my number is 862-244-**** you can call me that's my cell number I'm up in New Jersey thank you.
User's recommendation: To use Northern antivirus 360 to be secure with your phone and banking and everything else you guys are the best thank you for your help and securing my
Hyattsville, Maryland
I want to cancel my subscription. My...
I want to cancel my subscription. My phone do not need it please.its disturbing my phone with too many adverts or information. I do not need it
About
Norton AntiVirus is an antivirus program developed by Symantec Corporation. Norton provides prevention and removal of computer viruses and other malware. Norton is one of the most popular antivirus programs. Millions of users have chosen Norton for its reliability and affordable price. With Norton users can be sure their computers are protected. Today, Norton takes one of the leading places among all malware protection programs. Symantec gives customers an opportunity to download free versions of Norton and estimate its work during trial period. If you are looking for an effective malware protection program at affordable price, Norton is one of the best choices to make.
Norton AntiVirus is ranked 652 out of 13127 in Software category
USA, Canada, UK, Australia
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I've experienced the same thing. The scareware and adware popups on a product you paid for is not acceptable.
Not only that, Norton has removed most of the documentation that explained how to get a protracted refund after 190 days. It is my opinion Norton is no longer a tech company but has become a marketing company.