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Norton's used to be tops quite a few years ago...but now I had to deal with tech support twice and I could not understand the foreign speaking english and it sounded as if these techs were reading off of a screen replies that had nothing to do with what I was...
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h.kitchener
h.kitchener

There is no need to pay for anti-virus software. There are many companies that offer a free version, which is perfectly adequate for most people.

#1375241
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I am currently trying to cancel my Norton subscription because they charged for my annually subscription a month before it expires. I called customer services, the man was Indian, I have nothing against Indian or any other races but this man could not speak English....
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2.5
I didn't like
  • Poor customer service
  • This is like cheating the customer
  • All of it
#1343371
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Norton keeps telling me that my Norton Anti Virus has expired and that I'm not protected. I just installed new 2018 software this past June, 2018 and I have over 300 days still left on it. I'm not without Norton Anti Virus protection on my computer today. It needs to...
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3.2
I liked
  • Cost of product
I didn't like
  • Poor customer service
#1327981
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Norton antivirus not an Ecompany . they send you an email to your spam or junk mail knowing you probably wont see it or notice it and then they charge you renewal . I got scammed out of $101.00 . ICALLED THE COMPANY AND THEY WILL NOT REIMBURSE ME THE MONEY . SAYING IT...
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#1326934
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Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so emailed Norton Customer Service and after they first denying it saying its not available for my billing address, finally agreed to give me that rate....
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5.0
#1326876
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I'm furious. I spoke with an agent last year about my bank account being debited for norton renewal. He said I had signed up for auto renewal which I did NOT so I asked for a refund and to cancel auto renew. I paid on my own the following month. Fast forward a year...
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1.0
#1315623
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Received a postcard from Norton / Symantec telling me they'd emailed me but weren't sure they're reached me - - so they wanted me to know they were about to take out the yearly $94.99 for automatic renewal. Say WHAT??????? After reaching Live Chat, found out they'd...
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1.0
I didn't like
  • Auto renewal with out consent
  • Business practices
#1303954
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Had Norton service in 2017 , had no idea that the company would send email to get money out of my account ,, the email was spamed and I didn't receive the email which the company took out 94.00 and I was charged several more dollars in fees over 300.00 which was very...
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1.0
I didn't like
  • This is like cheating the customer
#1288498
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Purchased Nortan in 2015 never signed up for auto renewal. Aparently yo get signed up for auto renewal not knowing so. Being a senior citizen and not knowing you must turn auto renewal off is targeting seniors. I changed our email address years ago. Noticed a charge...
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NeighborlyRedWolf
NeighborlyRedWolf

Same thing happened to me. Auto renewal without consent, for something I never used or wanted (it came preloaded on a computer, and though I disabled it I had no idea they wer...

#1275209
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Norton "tech support" oxymoron by phone or online chat is a waste of time they will not do anything to help you except waste your time and give scripted non answers they know nothing beyond there script supervisors and manager can careless about any complaint ( they...
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h.kitchener
h.kitchener

Whenever I have purchased a new computer over the years the first thing I do if Norton is pre-installed is to get rid of it and make sure to use the clean uninstall to make su...

2.3
I didn't like
  • Talking to overseas reps
  • Customer service and lack of responsiveness
  • Scare tactics by norton virur reps
#1258107
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