Norton Antivirus Reviews and Complaints | us.norton.com @ Pissed Consumer

Most helpful review

New Reviewer

Oct 23, 2020 Craig B Lqy of Kentucky

I'm tired of being harrassed

1.0

I had Norton at 1 time, but it wasn't worth a crap so I canceled it. I've gotten endless emails 1 right after the next every single day saying my subscription has ran out, then saying its about to expire, then saying I better renew it. Just sos every damn day and when...

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1 comment

Oct 23, 2020 Machele Imf #1940795

Mark the email(s) as spam or junk or block them from within your email provider depending on which one you use.

0 0

#2243339

Cons

Customer service and lack of responsiveness

Preferred solution

Stop contacting me PERIOD.

Sep 22, 2022 PissedConsumer3996856 of Philadelphia, PA

Unbelievably terrible at tech support

1.0

I have called well over a dozen times at this point for technical support and keep getting "We must call you back within a 48-72 hour time frame for the next available tech". Every SINGLE time they blow past their window for call back. Last time I called they claimed my ticket case # was closed. It would be comical if it wasn't so frustrating to just be able to get someone competent to at least be able to answer some basic questions and do the service they said they could do. Terrible software, terrible support, terrible experience. Look elsewhere for the software/support you need.

User's recommendation: Stay as far away as you can.

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#3996856

Location

Philadelphia, Pennsylvania

New Reviewer

Sep 17, 2022 Dennis J Tal

Norton running a Scam

1.0

After purchasing Norton 360 from Best Buy I went to redeem my product code but Norton requires that I sign up for a auto-renewal even though I have no desire to do so. Further they do not let you redeem your purchased product unless you provide them with your PCI...

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#3972291

Loss

$53

Preferred solution

Stop the not only unethical but outright illegal conduct of requiring folks to provide PCI information to activate a product they have already purchased.

New Reviewer

Sep 16, 2022 denis g Inz

Remboursement

1.0

je n ai jamais autoriser un renouvellement,je veux un remboursement j avais canceller le renouvellement automatique.la premiere année a couté 30.00,cette année 137.97

User's recommendation: acheter un autre antivirus.

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#3968340

Loss

$138

Preferred solution

Full refund

New Reviewer

Sep 13, 2022 Kaye E Tvd

New Norton Design

3.7

The new YELLOW Norton design looks like a throwback to VERY EARLY days. I especially dislike the new Open My Norton because the design of the window is larger than the earlier design. And, worst of all, even though the earlier design didnt display everything on the...

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#3956120

Pros

Helps me keep my computer healthy
Better than mcafee

Preferred solution

A programming fix of Open My Norton

New Reviewer

Sep 12, 2022 Alex K Uav

Always find Nortons Dependable and Service excellent!!!

Excellent products available for what you use !! And the technical support is amazing solving your problems.

User's recommendation: Do use Norton on all your computers and devices.

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#3950771

Location

Huntsville, Ontario

Pros

Always helpful to solving your anti virus solutions

Cons

New Reviewer

Sep 12, 2022 Brandi S Gjx

How do I cancel my subscription

I never ordered anything. So I refuse to pay this $300.00 + bill for something I never ordered. Thank you

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#3954128

Sep 11, 2022 PissedConsumer3947507 of Quebec, Canada

Add a new product key

4.2

Nothing. Everything is fine. The customer service was helpful and patient. Thank you for the services

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#3947507

Location

Quebec, Quebec

New Reviewer

Sep 01, 2022 Barry G Sbj

Problem with Norton reported, supposedly escalated to level 2 support 6 days ago, still waiting for call back that was promised in 72 hours, then 24 hours

2.3

1st chat spent 3 hours with rep who uninstalled and tried to reinstall Norton many times. Finally granted my request to escalate to higher level, promised call back in 72 hrs. 2nd chat 96 hours later, rep promised level 2 support callback in 24 hrs. Yesterday, chat again, got supervisor online who told me he couldn't see my replies (technical difficulties) then just cut off the chat. Still have problem with a Norton task running for days that won't end even though Norton is now uninstalled from my pc. This started 7 days ago and still unresolved, still no call back.T

User's recommendation: Try a different company.

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#3911549

Location

Allentown, Pennsylvania

Preferred solution

I'd like to get the problem fixed and some consideration for the 1 week and counting that Norton could not run on my computers

Companies Similar to Norton Antivirus

Sep 01, 2022 PissedConsumer3910747 of Waukesha, WI

I am going for a company that is pro-active and Norton is reactive

3.5

Not a bad company - just want a company that will PREVENT not fix after the fact of virus and hacking.

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#3910747

Location

Waukesha, Wisconsin

New Reviewer

Aug 31, 2022 Doug N Gfn

Adding additional Norton services disabled all browsers

1.7

When I added Norton Life-Lock features, I could not get my browser to come up. I could not get help from Norton without a browser. I attempted to log in to activate my changes but I had no way to log on. Several attempts to call got me cut off. The last guy, a...

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#3908813

Pros

Seems to offer decent ant-virus protections
Seems to offer real protection

Cons

Terrible customer service

Loss

$20

Preferred solution

Full refund

New Reviewer

Aug 05, 2022 Gillian C Ior

I have tried for 1 full year to contact norton to cancel a subscription and no help

1.0

I have tried to cancel a subscription I have tried to contact norton to no avail. I have checked my bank now and yet again they have taken money from my account without my approval. I would really like someone to contact me to discuss this as the customer service I am receiving is not acceptable. thank you

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#3824945

Location

Dublin, Leinster

Jul 25, 2022 PissedConsumer3791132 of Botany, Australia

Cant get a refund

tried so many times to contact Norton about a refund ,prompts go around in circles with be aware e aware no solution

User's recommendation: be aware of there refund policy.

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#3791132

Location

Botany, New South Wales

Jul 07, 2022 PissedConsumer3739645 of Edmonton, Canada

Possible scam

I got an "invoice" for $499 supposedly from Norton which I think was a scam. The funds did not come out of my account but I am concerned that some scam artist got my email and used your name.

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#3739645

Location

Edmonton, Alberta

Preferred solution

Let the company propose a solution

New Reviewer

Jul 05, 2022 Wilberta Lpm

I was unable to get through

1.0

I re registered on the 7/3/22 and paid All for Tec site the amount of $89.95 . Today I get an email stating that my account has bee closed as I havent renewed. Please reply to this letter Margaret Weston. margs.retired@***.com

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#3734569

Location

Hamilton, Waikato

New Reviewer

Jul 05, 2022 Jose S Fqz

Calling agent

I would like to talk to an agent in reference to this ridiculous amount of money trying to be withdrawn from my account.

User's recommendation: Talk to an agent.

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#3733362

Location

The Bronx, New York

Loss

$294

Preferred solution

Full refund

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Privacy and Data Security	2/5
Diversity of Products or Services	2/5
Style and Design	2/5
Price Affordability	2/5
Value for money	2/5

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