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I'm tired of being harrassed

Norton Antivirus - I'm tired of being harrassed
Norton Antivirus - I'm tired of being harrassed
Norton Antivirus - I'm tired of being harrassed
Norton Antivirus - I'm tired of being harrassed
Norton Antivirus - I'm tired of being harrassed
Norton Antivirus - I'm tired of being harrassed
I had Norton at 1 time, but it wasn't worth a crap so I canceled it. I've gotten endless emails 1 right after the next every single day saying my subscription has ran out, then saying its about to expire, then saying I better renew it. Just sos every damn day and when...
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1 comment
#1940795

Mark the email(s) as spam or junk or block them from within your email provider depending on which one you use.

ID
#2243339 Review #2243339 is a subjective opinion of poster.
Cons
  • Customer service and lack of responsiveness
Preferred solution
Stop contacting me PERIOD.

Unbelievably terrible at tech support

I have called well over a dozen times at this point for technical support and keep getting "We must call you back within a 48-72 hour time frame for the next available tech". Every SINGLE time they blow past their window for call back. Last time I called they claimed my ticket case # was closed. It would be comical if it wasn't so frustrating to just be able to get someone competent to at least be able to answer some basic questions and do the service they said they could do. Terrible software, terrible support, terrible experience. Look elsewhere for the software/support you need.

User's recommendation: Stay as far away as you can.

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ID
#3996856 Review #3996856 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

Norton running a Scam

After purchasing Norton 360 from Best Buy I went to redeem my product code but Norton requires that I sign up for a auto-renewal even though I have no desire to do so. Further they do not let you redeem your purchased product unless you provide them with your PCI...
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ID
#3972291 Review #3972291 is a subjective opinion of poster.
Loss
$53
Preferred solution
Stop the not only unethical but outright illegal conduct of requiring folks to provide PCI information to activate a product they have already purchased.

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Verified Reviewer
New Reviewer

Remboursement

je n ai jamais autoriser un renouvellement,je veux un remboursement j avais canceller le renouvellement automatique.la premiere année a couté 30.00,cette année 137.97

User's recommendation: acheter un autre antivirus.

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ID
#3968340 Review #3968340 is a subjective opinion of poster.
Loss
$138
Preferred solution
Full refund

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New Reviewer

New Norton Design

The new YELLOW Norton design looks like a throwback to VERY EARLY days. I especially dislike the new Open My Norton because the design of the window is larger than the earlier design. And, worst of all, even though the earlier design didnt display everything on the...
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ID
#3956120 Review #3956120 is a subjective opinion of poster.
Pros
  • Helps me keep my computer healthy
  • Better than mcafee
Preferred solution
A programming fix of Open My Norton
New Reviewer

Always find Nortons Dependable and Service excellent!!!

Excellent products available for what you use !! And the technical support is amazing solving your problems.

User's recommendation: Do use Norton on all your computers and devices.

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ID
#3950771 Review #3950771 is a subjective opinion of poster.
Location
Huntsville, Ontario
Pros
  • Always helpful to solving your anti virus solutions
Cons
  • Nil
New Reviewer

How do I cancel my subscription

I never ordered anything. So I refuse to pay this $300.00 + bill for something I never ordered. Thank you
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ID
#3954128 Review #3954128 is a subjective opinion of poster.

Add a new product key

Nothing. Everything is fine. The customer service was helpful and patient. Thank you for the services
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ID
#3947507 Review #3947507 is a subjective opinion of poster.
Location
Quebec, Quebec

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New Reviewer

Problem with Norton reported, supposedly escalated to level 2 support 6 days ago, still waiting for call back that was promised in 72 hours, then 24 hours

1st chat spent 3 hours with rep who uninstalled and tried to reinstall Norton many times. Finally granted my request to escalate to higher level, promised call back in 72 hrs. 2nd chat 96 hours later, rep promised level 2 support callback in 24 hrs. Yesterday, chat again, got supervisor online who told me he couldn't see my replies (technical difficulties) then just cut off the chat. Still have problem with a Norton task running for days that won't end even though Norton is now uninstalled from my pc. This started 7 days ago and still unresolved, still no call back.T

User's recommendation: Try a different company.

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ID
#3911549 Review #3911549 is a subjective opinion of poster.
Location
Allentown, Pennsylvania
Preferred solution
I'd like to get the problem fixed and some consideration for the 1 week and counting that Norton could not run on my computers

I am going for a company that is pro-active and Norton is reactive

Not a bad company - just want a company that will PREVENT not fix after the fact of virus and hacking.
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ID
#3910747 Review #3910747 is a subjective opinion of poster.
Location
Waukesha, Wisconsin

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New Reviewer

Adding additional Norton services disabled all browsers

When I added Norton Life-Lock features, I could not get my browser to come up. I could not get help from Norton without a browser. I attempted to log in to activate my changes but I had no way to log on. Several attempts to call got me cut off. The last guy, a...
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ID
#3908813 Review #3908813 is a subjective opinion of poster.
Pros
  • Seems to offer decent ant-virus protections
  • Seems to offer real protection
Cons
  • Terrible customer service
Loss
$20
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I have tried for 1 full year to contact norton to cancel a subscription and no help

I have tried to cancel a subscription I have tried to contact norton to no avail. I have checked my bank now and yet again they have taken money from my account without my approval. I would really like someone to contact me to discuss this as the customer service I am receiving is not acceptable. thank you
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ID
#3824945 Review #3824945 is a subjective opinion of poster.
Location
Dublin, Leinster

Cant get a refund

Norton Antivirus - Cant get a refund
tried so many times to contact Norton about a refund ,prompts go around in circles with be aware e aware no solution

User's recommendation: be aware of there refund policy.

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ID
#3791132 Review #3791132 is a subjective opinion of poster.
Location
Botany, New South Wales

Possible scam

I got an "invoice" for $499 supposedly from Norton which I think was a scam. The funds did not come out of my account but I am concerned that some scam artist got my email and used your name.
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ID
#3739645 Review #3739645 is a subjective opinion of poster.
Location
Edmonton, Alberta
Preferred solution
Let the company propose a solution
New Reviewer

I was unable to get through

I re registered on the 7/3/22 and paid All for Tec site the amount of $89.95 . Today I get an email stating that my account has bee closed as I havent renewed. Please reply to this letter Margaret Weston. margs.retired@***.com
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ID
#3734569 Review #3734569 is a subjective opinion of poster.
Location
Hamilton, Waikato

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Verified Reviewer
New Reviewer

Calling agent

Norton Antivirus - Calling agent
I would like to talk to an agent in reference to this ridiculous amount of money trying to be withdrawn from my account.

User's recommendation: Talk to an agent.

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ID
#3733362 Review #3733362 is a subjective opinion of poster.
Location
The Bronx, New York
Loss
$294
Preferred solution
Full refund

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