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I noticed from a recent bank statement that Norton took £59.99 out of my account on 5th December. I didn't authorise this payment to Norton and have no idea of what it is for. Secondly, I'm surprised that Norton charged me an exorbitant £129.00 in Jan 2018 for renewal...
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1.0
#1175731
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I just received an "IMPORTANT" letter via US Mail regarding my Norton account and that I must go to their website to TURN ON the auto renewal feature. My subscription renews in JUNE 2018! Norton and I 'got into it' in 2017 when I saw a suspicious charge to my bank...
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#1169110
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I tried Norton antivirus this afternoon and I did not want the product. I had given them my email to setup the account. I want my account deleted. I spent almost an hour on a chat session and first they said they could not because of "legal restrictions". I asked for...
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pissedatcomcastAGAIN
pissedatcomcastAGAIN

I used my work email - that was a mistake. It was the time I spent online with them going round & round.

h.kitchener
h.kitchener

How did you manage to lose $250? You gave them your email address and yes, they will keep it in their files and probably try to sell you something in the future. The easiest t...

1.0
I didn't like
  • Lies
  • Story kept changing
  • Customer services
#1138063
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I purchase the 5 Device Licence from Amazon (email version) and it unusable. I have had account for years with Norton but none of the password I have used in the passed would work. I tried changing the password but that would not work. My efforts used the new version...
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h.kitchener
h.kitchener

Uninstall Norton completely---make sure you download the small "clean uninstall" for Norton from either their website or online to ensure all files and other junk Norton puts ...

#1163396
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I cannot believe you have the audacity to sent me pop ups 3 - 4 times a day to renew my starter pack with you. I never asked for your product and because of my recent experience with you I never will. Why can't you just take No Thanks and leave people alone? Is your...
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1.0
I didn't like
  • All of it
#1180503
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I am disappointed that I have been charged without my consent in the last 5 years. Total $500 for auto renewal. This is unfair and not an ethical practice. Customer service claims that Norton send an email for auto renewal, these emails went unnoticed and Norton...
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1.0
I didn't like
  • No refund of my money
  • This is like cheating the customer
  • Auto renewal with out consent
#1152450
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due for renewal, not tech knowledge/ need to speak with a human being. At age 85, I need to be able to renew by phone & cannot get a telephone number rather than the continued frustrating repeat of the same boxes to fill out over and over and over again that gets me no...
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#1142264
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When I had Norton360 I found it invasive and controlling causing problems with other programs on my computer. I switched to other options with little adverse issues. Now, I thought I would look into Norton to see if there were fewer complaints and issues ... maybe go...
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#1119698
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Just discontinued (again?) subscription to Norton Internet Security. Purchased in 2003, maybe used for 1 or 2 years. Credit card account is not used much anymore, so the charges went unnoticed year after year. Never made any contact with the company, never updated the...
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NortonSupport
NortonSupport

Sorry about this. Norton will automatically renew your subscription only if it was enrolled into auto renewal service. We also send you pre-billing notification emails 30 days...

2.8
#1087624
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Contact Norton Antivirus

Mailing Address:
Symantec Corporation
350 Ellis Street
Mountain View, CA 94043
Phone:
(800) 927-3991
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I specifically told Norton back in Nov. 2016 (it is Now May 2017) on the phone and in writing that I did not want to renew Norton. On May 7, they, without my permission and in spite of the above sentence---debited my debit card---not once---but two times. I had my bank...
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h.kitchener
h.kitchener

This happens when you use debit cards. Also with credit cards, but with a credit card you don't have to pay and can dispute any erroneous charges. Perhaps you should re-evalua...

Anonymous
Anonymous

HmmmmmmmmmmmThe only time I had the problem is when I DIDN'T BOTHER to read what I agreed to. After the frist time it happened, went to the site, unchecked the unchecked the a...

1.0
I didn't like
  • Unathorized auto biling
  • Aweful and incompetent support
  • Customer service
#1044958
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