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Husband called to renew. Rep couldn't give a discount trans call to guy who sounded like a used car salesman. Husband not pc savy guy talked down to him. I tried to help w/guy on speaker. Guy said who is that trying to talk in the background your son? *** asked husband...
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NortonSupport
NortonSupport

We can understand how upsetting this could be and we are truly sorry about this support experience you had. Can you please provide the case reference number? You can also send...

2.2
#857734
Reply to reviews
Norton representative named Andy on May 23 at 8:00 Am. First pretended he couldn't hear me and hung up. I called back to ask him for help to get my info so I could put Norton on my new Laptop. He was rude and asked me to pay him...I replied "I don't pay for putting...
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NortonSupport
NortonSupport

Hi,We are truly sorry about this experience you had. The call you received was not from Norton, it's a scam. Because we provide 24/7 free technical support for all our custome...

Okotoks, Alberta
#852794
Reply to reviews
I purchased Norton anti virus in Nov. 2015. I ignored messages that it expired because I assumed that it was an error and I knew that I was covered. Now, my e-mail has been hacked & I am having problems getting back into it. PLEASE HELP ME! Cannot name it since the...
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h.kitchener
h.kitchener

You snooze, you lose. By the way there is no good reason to actually pay for anti virus software when you can get AVAST, AVG and others for free. Just so you know. Now, go bac...

I didn't like
  • Fact that i was hacked while under support of norton
#799745
Reply to reviews
Norton technician remotely fried my computer by trying to correct a problem with their own online back up storage system...completely lost all data, computer black screened (HP Envy) unable to restore and was out of pocket $336 to repair my own computer when Norton was...
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Anonymous
Anonymous

Same thing happened to me. I can't even get a call back. They fried my computer, do not know the repair costs yet. They won't admit fault and are trying to tell me my compu...

NortonSupport
NortonSupport

Thanks for alerting us to the bad service you have received. Could you please help me out with the case reference number or contact us on Twitter @NortonSupport ? We will imme...

I didn't like
  • Refund policy
#797788
Reply to reviews
I received my notification via email January 9th that my annual subscription for Norton Anti-Virus (specifically Norton 360) was to expire February 8th, and my subscription would automatically renew. I quickly Googled the price of Norton 360 ($39.99), decided to let...
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Anonymous
Anonymous

July 2016. Had the same exact experience. What a ripoff! Shame, Symantec. Shame.

I didn't like
  • Auto billing
  • Price
#777223
Reply to reviews
I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofessional persons who wanted me to buy a security feature for US $349/year, as my computer is "hacked". If as an existing customer I was protected by...
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NortonSupport
NortonSupport

Sorry to hear that. We do not charge our customers, we have 24/7 free technical support for our customers. I am afraid you contacted a third party tech support who claims to ...

NortonSupport
NortonSupport

Sorry to hear. That sounds like a scam. We do not charge our customer and offer 24/7 free technical support. You can contact Norton at www.norton.com/contactcs . Could you ple...

1.0
I didn't like
  • Scare tactics by norton virur reps
  • Unprofessional behaviour
#773299
Reply to reviews
I needed to cancel my automatic Norton yearly renewal after deleting Norton antivirus from my laptop in order to download McAfee which I needed for a business I'm involved with. Not only does Norton refuse to give me any refund for the $86.39 which showed up on my...
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Anonymous
Anonymous

norton have been refusing point blank to refund money they unlawfully and without permission or authoirity took from my account two years ago. i will never use them again.

NortonSupport
NortonSupport

Thats odd! Are you sure you reached our Norton support? It could be a third party tech support. We do not charge our customers for cancelling the order and also have 60 day re...

#761579
Reply to reviews
Tried to buy and download norton... Bought paid for no download! Says it doesnt recognise my email address?! Online chat with CS wanted access to my computer to resolve login issue?! Why how?! Then closed my email browser and asked me to login to my email again...
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NortonSupport
NortonSupport

Sorry to hear that. Could you let me know how did you get in touch with Norton Support team? May I know how did you purchase Norton Security? Let me know I could help you with...

1.0
#760122
Reply to reviews
I talked with 2 different employees of Norton technical staff. They were both INCOMPETENT and useless . First one wanted to know my DOB? What is that for , ID theft? The other one I could not understand his Spanish accented English. He wanted money to answer any...
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NortonSupport
NortonSupport

Sorry for the inconvenience. May I know the phone number you called to reach Norton Support? Could you let me know if you have a case number for the conversation? I could look...

bobs2015
bobs2015

Why are you paying money for anti virus software?? The AVG and/or AVAST free anti virus programs do a very good job for most people. Check one of them out. By the way, for tho...

1.0
I didn't like
  • Aweful and incompetent support
#747475
Reply to reviews
We paid for a yr subscription with Norton Jan 2015. in Oct 15 they informed us by pop up. we only had 1 wk left. we contacted them both by text to connect to our internet 4 times. phoned Norton twice. I donot see why we have to go online for a payment issue. They are...
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NortonSupport
NortonSupport

Sorry for the trouble. I do understand your frustration. I would like to collect a few details about the Norton Account and help you fix this issue. Could you follow us and se...

#745596
Reply to reviews