Everette Jzc

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Verified Reviewer
| map-marker Mobile, Alabama

Can’t get an answer and no one answers the phone numbers given

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BBBBBToo difficult to cancel subscription when I just started two or three days ago.zzzzzcccccv.vvvvvrrrrrtttttuuuuugggggbbbbbdddfffff. Bbbjvccgghbnbbvvcccvghjjbvvvvvgvhbvvvhhjjkjbgfffffguujhvvcccgujjbjkvvccgvjjjjh
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Mandisa Khp

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Verified Reviewer
| map-marker Newham, Northumberland

Absence of contact with Norton

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I purchased Norton 360 set for 5 users, a little time ago. I have experienced serious corruption of my computers & I need help. I desperately have been trying to contact Norton Representative Office in London, United Kingdom & USA, but to no avail. Any suggestions / solutions please? Thanks
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User's recommendation: Can we have clarity & transparency of Norton’s customer care service?

Luis G Rmw

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Verified Reviewer

My Norton Antivirus can not remove a virus in my Hp computer

Need help please! My HP computer has a virus tried live up dates tried quick scan tried multiple live up dates tried full scan tried power erase and nothing works. Need support please!!
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Pros:
  • Need support
Cons:
  • Need support

Preferred solution: Help to solve virus issue please!

Anonymous
map-marker Brisbane, Queensland

I think a person has impersonated a norton representative.I need to check .

I thought my mobiles and computer had been hacked,so i rang 1800 norton support as advertised on google at the time.Spoke to a chap called Charlie(asian accent),who informed me that harvey norman had sold me inferior Norton antivirus.(product key XQCP4-WV9G3-XGVXB-7FCHQ-CK 79F),and sold me top antivirus for 3 years for$599.99.I have since learnt that apparently these guys operate under licence to Norton.Their name is Innovation Technologies,and my computer and devices were unprotected for months and were hacked.They use other customer name and bankcard and then refund them.I rang harvey norman in mackay,spoke to an experienced chap called Lucas who advised me to bring my computer and mobile into store.Luke looked at my norton account and said that i had been hacked,and these guys had been fiddling with purchases.He told me he would look at my computer,mobiles,and he would try to get my money refunded by norton.Apparently lucas moves around jarvey norman stores specialises in this sort of cyber crime.My wife went in to see him but a chap called Cameron was there and said conflicting things.I was working away so i rang Cameron and he said he was assisting Lucas and that Norton wouldnt give a refund.Paid $600 on antivirus package,to Innovation Technologies who work for norton under licence,was unprotected.Supervisor from this company called Kelvin said it was a simple mix up of accounts and wanted my credit card to fix it.A review of my account showed that they are playing with peoples norton accounts,and are scammers.Good riddance to Norton.Will never trust this company again.

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User's recommendation: *** Norton

Ed M Vmc

You charged my card without my authorization

You charged a card that we haven't used in a couple years we have a new account with the new card we need a refund on that card I would like to talk to a representative
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Loss:
$126

Preferred solution: Full refund

Doug S Avm

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Verified Reviewer

Billed twice

My credit card was billed Jan. 3/2024 for 45.19 and again on Feb. 9/2024 for 56.49 for the 360 deluxe package.
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Preferred solution: Price reduction

Luis G Rmw

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Verified Reviewer

Help to fix virus in hp

Need help to fix HP computer with a virus that Norton will not fix. So if someone canwould be great.
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Preferred solution: Help to fix virus

Stephen B Ezg

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Verified Reviewer
| map-marker Eutaw, Alabama

Can not talk to coustomer service

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They always trying to sell you something you thought you had paid for you can not talk to them I got an email saying they took money out of my account they have no permission to do so this Norton is not good Im trying to find away to cancel and find a new service leave this alone
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User's recommendation: Leave Norton alone

Resolved
mary c Wso

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Verified Reviewer
| map-marker Silverton, Oregon

Resolved: Poor customer service

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Updated by user Nov 10, 2023

Not sure yet! Hopefully customer service gets better.

Original review Nov 09, 2023
I contacted Norton's customer service. It took over an hour talking to 3 different people on a charge that they automatically took out.

I was already charged $119.99 October 28 for a full year. Then I get an email that they will charge another $59.99 by a date following in December. Long story, but finally talked to someone that spoke better English, and she said they will fix the problem. She quoted me that she would credit my credit card $60.00 for the error and this would make it right.

I checked my account this morning, and they debited $60.00 which is still pending, so now it is an added $60.00, not a credit. I have an appt already at my bank, so I will have a stop put on this charged amt. After I get this resolved I will change my Antivirus.

I believe Norton has outsourced their business, and this is why the bad customer service. Nothing local anymore.
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Evonne H Atj

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Verified Reviewer

I didn’t ask for a life protection service!!

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Norton AntiVirus - I didn’t ask for a life protection service!!
Youre charging me 246.00 for a 2 year plan, I never authorized this. I just wanted a 14.99 protection! I notified my Bank and consider this CANCELLATION of any of your Products!!!
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Cons:
  • Scams

Preferred solution: Just cancel what you are trying to charge me!!

User's recommendation: Make sure what you get what you order! Not what they want to give you!

Anonymous
map-marker Cranston, Rhode Island

I wanted to cancel a subscription for a dpouse who is very ill and I couldn’t do it.

Canceling for a spouse receiving Hospice Care I. Just told my comments havent Be 100 symbols. Why ???
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User's recommendation: Don’t purchase from this company

Joann D Fox
map-marker Alliance, Nebraska

Bill I want it cancellef

I do not want this renewed please cancel any question I want it off my credit card. Please do it today
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Oleva Mdm
map-marker Medina, Ohio

Set up Anti-virus and malmale protection

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I just want to have my phone compter procted I would like to card but not on line I have be have taken advinge of to many times
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Anonymous
map-marker Utica, Michigan

Alert

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Where is my call back? It was supposed to happen within 3 mins, and that's about 30 minutes ago. Call me please. I have an alert that was not correct. What is it so hard to get in touch with this company. I have to waste my time writing 100 words. Call me as was promised okay. If I dont get a call back I will cancel Life Lock.
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Anonymous
map-marker Brisbane, Queensland

Not installed antivirus

Unable to resolve my issue and phoned to your American number and was cut off. I have spent hours trying to resolve my issue with no resolution at all.
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