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I bought norton back in May ever since I downloaded it online it said that the version that I had was out of date and needed to be updated so I followed the like on the norton app and it tells me I need to pay for the update? After I just bought the software! The...
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#998851
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Norton Antivirus Antivirus Review

Tried to add new computer to multi computer subscription BIG runaround several hours triedto sell ms cleanup product for$200.00 still no norton on new computer. Bob Smith was the guys name. 2 years left goodby. now Macafe user
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#997618
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I bought Norton Security online for $35.00 on 12-05-16 from one of their websites then on 12-23-16 I was billed an additional $98.00 thru their Auto Renewal. I have tried and tried to contact them for a refund with no luck what so ever! Their phone support is a joke! I...
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NortonSupport
NortonSupport

We apologize for this inconvenience caused to you. We can definitely help you with this charge. Could you please provide the order number starting with AP from the bank statem...

I didn't like
  • Not being able to get my money back
  • Being unable to get my money back
  • Inflated profit margins
#996050
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I've been with Norton for several years and have just been allowing them to automatically renew my licence with them each year. I had been paying $AUD99.99 p.a. OMG, then I looked in my email and they said that my next renewal when it falls due will be $AUD169.99 for 1...
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Anonymous
Anonymous

What you get is free computer support with that price if you get a virus you cant remove. If you buy your own removal they will try to charge you to remove a virus. Buying you...

#975773
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I noticed monies out of account for Norton, Bank said it as Norton Security, never purchased this as I use Panda, called customer services to ask why. Engineer told me to get PC to arrange refund - i though he was directing me to site. I have no computer knowledge...
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9wood
9wood

a little late in getting to this I know but I just saw thisseems a disturbing thing that you encounteredfirst clue of something wrong would be when they accessed your pc ( rem...

#952423
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I use Norton. This month (Oct'16), my anti virus expired. My wife purchased a 3 yr subscription for US$49.99. We never got a response on our purchase. This morning 25 Oct I decided to follow up. I got online and to my surprise, I found it relatively easy to follow the...
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Port Moresby, National Capital
#942809
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07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price) I contacted Paypal and made a claim for unauthorised payment, they did a check with you (Norton) and they say it was and legal authorised renewal. I...
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Anonymous
Anonymous

Norton pulled the same thing on me. I cancelled my automatic renewal on 8/02/2013, but Norton kept right on billing me. I am waiting for a refund of my last billing. I woul...

1.0
Brisbane City, Queensland
I didn't like
  • Full customer service process
#939813
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On 8/8/2016 I purchased the Norton Antivirus. I could not get it to install...I was renewing my antivirus. I contacted the chat support and they connected remotely to my computer, big mistake! Even after 24 hours, they could not get the Norton Antivirus installed on...
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Winterset, Iowa
#923852
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I was in the process of trying to install my new renewal of Norton, when I received a message that the code was correct, but I would have to call this number to have it installed. When I called I was taken to an agent in India who along with her supervisor and others...
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Anonymous
Anonymous

Had the same problem,told me my whole network was infected by Trojan wanted£245 to fix I hung up but am now worried have they done anything to my laptop

h.kitchener
h.kitchener

Why are you paying for antivirus software? The free edition of Avast works just fine and doesn't come with all the insidious junk Norton puts on your machine.

1.0
I liked
  • Bullying customer service reps
I didn't like
  • Talking to overseas reps
#912028
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I have been a Norton Customer for last 8 years and always purchase latest security package and install myself with no major problems until 1/9/16 when I tried to install Norton security Deluxe. I got as far as entering the product key number and was directed to a phone...
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1.4
#911496
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