Norton AntiVirus
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
I have 360 antivirus on and cannot get rid of it.
- Norton removal failed; 360 virus remains after Windows 10 reinstall.
- IObit Uninstaller failed; the virus keeps popping up.
I contacted *** and downloaded a program to remove it. I lost control of my computer and, to reinstall Windows 10, got rid of years of work.
Everything except this 360 virus crap is still on my computer. It looks like the only way to get rid of it is to burn the computer and start over. I've tried various removal programs that were suggested to me.
One I've had much success with is IObit Uninstaller. Useless; every time I turn on my computer, this crap pops up again.
Preferred solution: This 360 antivirus off my computer
User's recommendation: Stay Way away from ***!
Midland, Michigan
First time called didn't get help.I
I was helped by *** who was very patient. He guided me through to get to apps and deleted the problem.
User's recommendation: Would recommend service to anyone.
Mount Vernon, Alabama
Billing
I was charged twice (59.99) for a yearly subscription (Norton Antivirus). Could you check this and see what happened?
Thanks. *** ***.
Grand Rapids, Michigan
Find Norton plan I am on
No answer from agent: will cancel this account. Customer service not user-friendly; waiting period way too long.
Preferred solution: Full refund
Lambeth, Lambeth
COULD NOT ACTIVATE
YESTERDAY I PURCHASED NORTON 360 PREMIUM, AND I DID NOT RECIEVE ACTIVATION CODE OR PRODUCT KEY FOR ACTIVATING
Montreal, Quebec
Great customer service , I was helped through all the steps to resolve my issue .
Need help putting my Norton 360 on my new laptop. Was talking with someone yesterday but kept disconnecting.
Case number is9955**** . Thank you .
User's recommendation: Definitely
Provo, Utah
Unable to reach customer support
- All explanations on the reason and fix have been provided.
- If more detail is needed, invite to a call; the AI failed to understand the problem.
All Explanation been provided on reason and recommendation on how to fix the problem. If someone want more detail.
Should, send and invitation, for a call
This is how the company really interests in the customer satisfaction should work.Ai was unable to even u understand the problem.
User's recommendation: Set a automatic call back to customer not loosing the place in the queue
El Mirage, Arizona
Question on malware
My concern was with a billing I received from malware. Good explanation with good advice on how to proceed.
Toronto, Ontario
Refund
I *** canceled norton antivirus last year. Then on feb. *** charged my credit card $67.79 since I canceled I need a REFUND Please
User's recommendation: dont use *** they wont listen or do anything when you have a
Saint-Jean-Sur-Richelieu, Quebec
Canceler abonnement jamais utilisé
- I don't understand Norton and there's no help like Apple.
- I paid for a year but can't use it, and I'd like a refund for the past year or this year.
Je ne comprend rien de Norton et pas de service d aide comme Apple, j ai payer pour un an sans même être capable de l utilisé,je ne sais pas si vous pouvez me rembourser pour l année passé sinon au moins celle de cette année mais bien triste que vous ayez de service clientèle pour parler avec un agent pour personne âgée qui n est pas trop informatique
Merci de bien vouloir me répondre en francais
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNorton
- A Norton app call asked for bank and credit card details and directed to a site showing my bank name.
- Bank and card providers placed a fraud alert.
First I called Samsung and they inspected my phone and the IP had not been changed. They advised me to delete Norton and I did.
I am angry that a company that was supposed to protect me tried to commit fraud against me and tried to change my IP. I next called my bank and told them to put a fraud alert on my checking and my credit cards which they did and they will notify me daily if they see anything suspicious.
I have a problem making a phone call from Norton, and I called the number listed on their app. They asked for my bank and credit card names and account numbers.
I said no. They then told me to go to a website www.ultra viewer.net, and when I did, up top was the name of my bank. That's fraud.
I then had my phone inspected, and it was okay. I called my bank and credit card company, and they have put a fraud alert on everything and will notify me if there's any suspicious activity.
- Committed fraud against me
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use *** they committed fraud on me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
I have issues
System does not allow connection to call without admin password. Could not communicate. Please call my number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been recently charged for products I did not approve.
I was automatically renewed for three different products that I really don't need. The customer support person was very helpful in resolving the issue.
Preferred solution: Full refund
User's recommendation: Do not choose automatic renewals unless you really don't have an issue with doing this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDestroyed my PC and data
- PC crashes every 90 seconds.
- Norton said 3 days to contact me.
- Took PC to a repair shop; data loss may occur.
- Ads intrusive; customer service is poor.
Norton is slowly giving me back refunds. This is just them trying to "look good" and clear their name. They need to show me what they are doing to prevent this terrible thing to happen again.
Upgraded to ultimate, driver checker and installed.
PC crashes every 90 seconds. Norton said 3 days to contact me.
I brought PC to a fix it shop.
Not sure if PC csn be fixer or my data being lost.
STAY Away from this company!!!
There ads are intrusive and not true. Software breaks PCs
Terrible customer service
User's recommendation: Stay away from Norton software
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor service. No one answered and they hung up the phone on me. It’s time to buy a different brand of Anti-Virus.
Don’t buy Norton Anti-Virus
Norton don’t have any customer service. I tried to find a phone # and when I finally found a phone #, it was useless. Then after trying to phone Noorton, after 5 tries, they hung up on me.
I feel my security is too high. Can I change it to possibly Medium, Microsoft has taken over my computer , my drivers
- No customer service
Preferred solution: Full refund
User's recommendation: Don’t buy Norton.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.